Once you have booked transportation with Amazon Global Logistics, review the bill of lading (BOL) from your carrier. You can also track your shipment and possibly change your booking.
For more information, see these Help topics:
A bill of lading (BOL) is a document issued by a carrier that acknowledges receipt of cargo for your shipment. A BOL for air freight is also called an ‘airway bill.’ Amazon Global Logistics will provide your BOL to you once it is ready.
For ocean freight, your BOL will typically be available to you within three business days after departure from the origin.
For air freight, your BOL will typically be available to you within one business day after departure from the origin.
Because bookings do not allow the release of original BOLs, a letter of guarantee is not required. If you think that you have received an original BOL in error, complete a letter of guarantee so that your shipment can be released. We can provide you with a letter of guarantee template, if needed.
To view the status of a shipment, select Tracking a shipment under Shipment tracking and changes. Then enter your shipment ID.
Depending on the status of your shipment, it may be possible to edit your completed booking. For ocean freight, note that any submissions of the Automated Manifest System (AMS) after your designated cut-off time will cause delays in loading the container onto the vessel. Any amendment after submission will also result in AMS amendment and document amendment fees.
Edit the following:
To edit your shipping information and contact details after your shipment booking is complete, go to your Shipping Queue. Click on Work on shipment.
To edit your shipping information and generate a new quote, do the following:
A cut-off date and time for making edits will appear at the top of Step 1 – Shipping information. If your booking is no longer eligible for editing, this will also be indicated at the top of the tab.
To edit your contact details, do the following:
A cut-off date and time for making edits will appear at the top of Step 4 – Contact details. A message will indicate if your booking can no longer be edited.
After you have edited your booking, Amazon Global Logistics may contact you to update documents or gather more information. You may also be prompted in Seller Central to update and resubmit certain documents.
To cancel a booking, contact us and provide your shipment ID.
Amazon cannot return inventory stored in a fulfilment centre to an address outside the EU. To have inventory returned, you must provide an EU return address when creating a removal order.