Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Unsuitable inventory investigations policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfilment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfilment by Amazon Service Terms in the Business Solutions Agreement (“FBA Service Terms”), and immediately withhold and/or dispose of any of your related inventory in order to protect our customers and sellers.

Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. As part of this investigation, if any of your inventory is withheld due to violations of our anti-counterfeit and restricted products policies, we will notify you by email and will conduct an investigation to determine if your inventory will be returned to you. During this process, we may request that you provide additional information or documentation regarding your identity, product authenticity and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may also withhold any or all of your inventory while we investigate.

If you do not provide the information that we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including, but not limited to, as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory complies with Amazon’s policies, inventory that is not deemed unsuitable will be made available for you to remove from our fulfilment network.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2022, Amazon.com, Inc. or its affiliates