Cancelling Orders

You can cancel any unshipped order from your Manage orders page. After you cancel an order, Amazon will send an order cancellation email to the buyer.

Cancel one order

1. On the Manage Orders page, locate the order you want to cancel.
2. Click Cancel Order in the Action column.
3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.
4. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following techniques:

• Upload an Order Cancellation file. See Cancelling Multiple Orders.
• Send an Order Acknowledgement Feed with a status of "Failed." Requires an Amazon Marketplace Web Service (MWS) account.

Partial refunds

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.

To cancel or refund part of a multi-item order, follow these steps:

1. Dispatch and confirm all the order items that you can fulfil.
2. Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfil. Provide the following information in the feed:
   • Quantity Cancelled: The quantity that cannot be fulfilled.
   • Adjustment Reason: The refund code. Select either "NoInventory" or "CustomerCancel."