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This article applies to selling in: United Kingdom

Buy shipping via Seller Central

You can buy shipping and related services, as well as purchase and print shipping labels, using Buy Shipping in Seller Central. If you need information about return labels instead of shipping labels, see Manage Returns.

The following browsers are supported and are required to print shipping labels successfully via Buy Shipping:

  • Chrome (latest version)
  • Firefox (ESR 38 and above)
  • Internet Explorer 11, latest version
  • Safari (latest, versions 5.1, 6 and 7 as of May 2014)

Buy shipping

On the Manage Orders page, you can buy shipping either from the list view or from the order details.

From your seller account, go to Orders > Manage Orders , and then click the Buy shipping button for the order you want to ship. You can also access the Buy shipping button from the Order details page by clicking the order number.

There will be four columns of information on the Buy Shipping page:

  1. The first column verifies the Customer ship option, the Ship to address and the purchased Items in this package. This information is automatically populated when the buyer purchases an item. If shipping internationally, you will need to enter weights and descriptions of each item in this column by clicking the link under each item.
  2. The second column describes the Ship from location, Ship date, Packaging dimensions and Weight. Use the package dimensions of the outer-most shipping container and weigh the package with all the packing materials included. When you ship an item for the first time, we will store the package size and weight. The next time you ship the item, the size and weight will automatically pre-populate.
    Note: Sometimes, our systems will associate a higher weight with a product than the weight that you provide for that product. If this happens, you will see a warning about the weight that you have entered for a package. Confirm that the weight that you have entered is correct before proceeding. To find out how to submit product information corrections, see There is a mistake on a product detail page. How can I correct it?
  3. In the third column, select a shipping service level, any optional services and the label print orientation (if offered). If you've configured your Buy Shipping preferences ahead of time, your shipping services and optional services will be automatically selected according to the available services, your preferences and the lowest available cost. If the shipping service level that you have chosen offers the option to change label print orientation, you can change this at the bottom of the third column. This setting will be automatically stored and pre-populated for shipping services that offer this option. You can enter or update your Buy Shipping preferences by clicking the link at the bottom of the Buy Shipping page.
    Note: To view all available shipping service levels, on the Buy Shipping page, click the See all options link. The options will differ depending on the carrier.
  4. The fourth column verifies the Delivery date, Total delivery charge and any Shipping service level requirements. To view detailed charges, click the See Details link. When you are ready to purchase the shipping label, click Buy shipping.

Buy Shipping FAQ

Why don’t I see a Buy shipping button?

Merchant Delivery Service is currently only available in Germany and the United Kingdom in the EU. With a Unified EU Seller Central Account, the Buy shipping button is only available for and orders and currently limited to domestic shipping such as Germany to Germany or UK to UK.

After you purchase a label, the Buy shipping button will no longer be displayed in the Manage Orders listing page or Order Details page.

Why is the Buy shipping button greyed out on the Buy Shipping page?

If you use the Royal Mail delivery option, you must declare that the contents of the package are not restricted or prohibited by Royal Mail in order to continue with the process.

Packages with multiple parts

Buy Shipping does not support the use of different packages for separate parts of one product. It is not possible to buy separate shipping with different labels and tracking numbers for individual parts or pieces of one product listing.

To buy shipping for separate products in one order (individual line items, not multiple parts of one product), buy shipping for the first item by including the quantity of each item in the package and then return to the Order Detail page to buy shipping for the next item. You can repeat this process for other items as needed.

For more information about how to buy shipping services, see Buy Shipping Services.

For more information about return labels instead of delivery labels, see Manage Returns.

Invoicing and Chargebacks

After you have purchased a delivery label, the carrier will send you an email with an invoice for the purchase. Underpayment of labels will be settled between you and the carrier.

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