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This article applies to selling in: United Kingdom

Glass, Ceramic, Breakable and Fragile

Any product of extremely delicate material or construction, or in need of careful handling to avoid breakage or damage, should be packaged following these guidelines. These products may present a safety hazard to associates, carriers or customers who are receiving or unpacking them. Breakable products must be packaged so that in the normal course of the fulfilment process they cannot be broken or exposed.

Items must be packaged in a solid, six-sided box so that the product is not exposed in any way.

Examples of bad packaging where fragile products are exposed, presenting a safety hazard.

An example of good packaging where the fragile product is not exposed, and is protected from damage and the potential of presenting a safety hazard.

In packages containing multiple items, all items must be individually wrapped to prevent damage from other items within the container (for example, a set of four wine glasses) and must pass a 125-cm drop test without any items breaking. A drop test consists of five drops: On the base, on the top, on the longest side, on the shortest side and on a corner. The items should not move or shake within the container, and should pass a vigorous shake test without any items breaking.

An example of bad packaging where the items can move or shake within the packaging.

An example of good packaging where the breakable items are individually wrapped and protected.

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