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This article applies to selling in: United Kingdom

FBA Customer Service

Our world-class customer service team saves you time by managing customer enquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including clothing and jewellery. For more information, go to our Returns processing fee help page.

Note: Multi-Channel Fulfilment orders are not eligible for Amazon customer service.

FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. Go to the FBA customer returns policy for more information about how Amazon handles returns, refunds and reimbursements.

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