Multi-Channel Fulfilment (MCF) fulfils orders for your sales channels at the same delivery speed as Fulfilment by Amazon (FBA). For more information, refer to Multi-channel fulfilment, our programme page.
Delivery times are calculated from the time an order dispatches from our fulfilment centre to when it is delivered to the buyer:
Exporting orders to buyers outside of the UK is currently not available.
For orders submitted against on hand inventory (inventory that is received and stored in a fulfilment centre), standard speed orders will dispatch within two working days and expedited speed orders will dispatch by the next working day.
You can cancel any MCF order for up to five minutes after placing the order. Click the "Cancel" button in the Order details page.
If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.
You are not charged for MCF orders that are successfully canceled before they've shipped. If some of the items in an order have shipped, charges for the shipped items apply.
MCF charges fulfilment fees for domestic orders.
You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.
If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.
The reimbursement amount is calculated according to the FBA lost and damaged inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.
MCF supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Returns report. See the MCF programme page for more details.
You can change the name and text on your packing slip in the Multi-Channel Fulfilment settings page.