Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Fill orders from other sales channels (multi-channel fulfilment)

In order to use Multi-Channel Fulfilment, you must have inventory listed on Amazon. If you have a professional selling account, you can list your multi-channel fulfilment inventory without it being available for sale on Amazon. For more information, refer to the help page List products for FBA.

Multi-channel fulfilment (MCF) is a program within fulfilment by Amazon (FBA). With MCF, Amazon stores your inventory in our fulfilment centres. When items sell on Amazon, on your own site or on another ecommerce site, Amazon picks, packs, and ships them to your customers.

Use the tools in your seller account to create MCF deliveries to Amazon, submit orders for Amazon to fill and manage customer service for those orders. With multi-channel fulfilment, you scale your business and manage spikes in orders during peak seasons. You can also offer customers one- and two-day delivery options.

With MCF, you can choose to have your returns sent back to you or Amazon fulfilment centres and returned to your inventory. You can request to have your inventory returned to you at any time.

Your FBA inventory can be fulfilled by using MCF. If you have a professional selling account, you can list your multi-channel fulfilment inventory without making it available for sale on Amazon. For more information, refer to the help page List products for fulfilment by Amazon.

You can use Multi-Channel Fulfilment exclusively by following these steps:


  1. List your inventory for sale on Amazon, but enter a Start Selling Date in the distant future. This will prevent your listing from appearing online until that date arrives.
  2. Convert the listing to FBA. If you do not know how to do so, see Convert Listings to Fulfilled by Amazon.
  3. Create a delivery to send the product to an Amazon fulfilment centre. See Create a Delivery for more information.
  4. Send your inventory to an Amazon fulfilment centre. Once your inventory is processed into the fulfilment centre, you will be able to use Multi-Channel Fulfilment to fill off-Amazon orders, and your product will not appear on Amazon.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thank you again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2019, Amazon.com, Inc. or its affiliates