Amazon Multi-Channel Fulfilment (MCF) fulfils orders for your sales channels at the same delivery speed as Fulfilment by Amazon (FBA). For more information, go to Multi-channel fulfilment, our programme page.
Delivery times are calculated from the time an order ships from our fulfilment centre to when it is delivered to the buyer:
Exporting orders to buyers outside of the UK is currently not available.
For orders submitted against on hand inventory (inventory that is received and stored in a fulfilment centre), Standard speed orders will ship within two working days and Expedited speed orders will ship by the next working day.
To cancel an order, click Cancel on the Order details page. If the Cancel button doesn’t appear as an option, contact us. We’ll work to cancel it for you but can't guarantee successful cancellation.
You are not charged for MCF orders that are successfully cancelled before shipping. If some items in an order have shipped, charges for the shipped items apply.
MCF charges fulfilment fees for domestic orders.
MCF currently does not offer Blank Box services in Europe, and MCF orders ship in Amazon-branded packaging.
You are eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments dashboard.
You are ineligible for reimbursements if any of you use MCF in the following ways:
How we calculate reimbursement value:
If your item qualifies for a reimbursement, our goal is for the reimbursement amount to match your estimated proceeds from a sale of that item. If we don't have enough information to calculate the estimated sale price of a unit using a comparison of several price indicators, we will assign an estimated sale price based on the price of a comparable product. We may ask you for additional information or documentation to help us determine that value.
If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. You have up to 90 days after the promised delivery date to submit your claim, which must include all three of the following:
The reimbursement amount is calculated according to the FBA lost and damaged inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
If any items in your order are wrong, missing, or damaged in transit to the customer, then you can file for reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item or missing item within the package.
When submitting a reimbursement claim for an order that contains damaged, wrong or missing items, you must provide all five of the following:
MCF supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of a return by checking your Order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to MCF programme for more details.
You can change the name and text on your packing slip in Multi-Channel Fulfilment settings.