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This article applies to selling in: United Kingdom

Communicate with buyers using Buyer-Seller Messages

The Buyer-Seller Messages page lets you communicate with buyers in the Amazon marketplace via Seller Central and your personal or business email. You can contact a buyer directly from your seller account or by using your authorized email account (if you have the buyer's encrypted email address that was previously generated by Buyer-Seller Messaging). Either way, your correspondence will be visible on the Buyer-Seller Messages page.

Important: In general, you can contact buyers only to complete orders or to respond to customer service questions. You cannot contact buyers for marketing or promotional purposes (including via email, physical mail, telephone, or otherwise). For more information, see the "Guidelines for contacting buyers" section in our Buyer-Seller Messages overview.

Buyer-Seller Messaging is the only approved method for communicating with buyers on Amazon.

Sellers may contact buyers by clicking on the buyer's name or the Contact Buyer button on the following pages in Seller Central:

  • Manage Orders
  • Feedback Manager
  • Manage Returns
  • Manage A-to-Z Claims
  • Buyer-Seller Messages

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