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This article applies to selling in: United Kingdom

Close your seller account

You can choose to downgrade your account from a Professional selling plan to an Individual selling plan if you don't want to be charged a monthly subscription fee. To downgrade your account to an Individual selling plan, click Downgrade in My services. For more information, see Selling plans.

If you choose to close your account, go to Settings and click Account Info. In the Account Management section on the right hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request. We will then contact you for assistance. You will receive a confirmation email once your account has been closed, or an email detailing why your account can't be closed at this time and additional steps required. Note that you must close each regional account individually: North America, Europe, Japan and Australia. If you keep any accounts open with a Professional selling plan and have buyable listings, you will still be subject to a monthly subscription fee. For more information on monthly subscription fees for merged accounts, go to Merging accounts. You can see a list of your global accounts here.

Note: If you choose to close your account, Amazon can't reactivate or reinstate closed accounts. Therefore, if you want to sell on Amazon in the future, you will need to sign up again here .

Before you choose to permanently close your seller account, we urge you to read the following.

Note: If your company is dissolved, make sure to close your Amazon seller account associated with that company. You can request the termination of your seller account by opening a case to Selling Partner Support.

Suspend your listings

Steps to take before closing your seller account

If you decide to permanently close your account, follow these steps:

  1. Fulfil any outstanding orders.
  2. Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honoured.
  3. Wait until you have a zero balance in your account (your next disbursement or charge date).
  4. Resolve all of your transactions with buyers, including issuing any necessary refunds.
  5. Confirm that your bank account information on file is up-to-date to receive a final payment.
  6. Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

Note: If you have Fulfilment by Amazon inventory, you must submit a request to either return or dispose all inventory before closing your account. To learn more about creating removal orders, see Remove inventory (overview).

What will happen if I close my account?

If you choose to permanently close your seller account, read the following information first:

  • Once you close your seller account, you will no longer have access to it. You can't view order history, process returns, issue refunds, respond to A-to-z Guarantee claims or communicate with buyers.
  • If you have a North America Unified Account and you close your seller account, all of your other eligible accounts will be shut down at the same time. For example, if you close your United States account, your Canada and Mexico accounts will also be closed. The simplest way to tell if you have a North America Unified Account is to check whether the store switcher is available in the header of your seller account. To learn more, see North America Unified Account FAQ (this page is only available to sellers with a US account).
  • If you have an Amazon Europe Marketplaces Account and close your seller account, your account will be shut down across all Amazon European stores. To learn more, see Selling on Amazon's European Marketplaces (this page is only available to sellers with an EU account).
  • If you are enrolled in US tax calculation services, view the Downgrade / Upgrade and Tax Calculation Service (this page is only available to sellers with a US account) page for important information before closing your account.

Accounts cannot be closed within 90 days of your last sale. This guarantees that the A-to-z Guarantee claim period is honoured. If you have any open A-to-z Guarantee claims, your account must remain open until they're settled. Your account balance must be zero before your account can be closed.

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