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This article applies to selling in: United Kingdom

Getting Good Feedback with Customer Service

Customer service is the key to good feedback, and it is also a great way you can distinguish yourself from all the other sellers on Amazon. You can compete on price and selection, but what's really going to keep the customer looking for you specifically, and purchasing from you, is that little touch of customer service. (8:03 minutes)

This video answers these questions:

  • Why is customer service important?
  • What practices lead to good feedback?
  • How to get positive feedback with cancelled or returned orders?
  • What if the customer is angry?
  • What if the buyer posts negative feedback?

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