The Inbound Performance report gives you detailed, Shipment-level information about issues we encountered with your FBA deliveries at the fulfilment centre.
Follow the steps below to see your report.
When there are problems receiving your products at the fulfilment centre, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.
You can use this information to see which items in your deliveries have had problems. We may also provide coaching instructions to help you avoid issues in the future.
Below is an overview of information that may be reported in connection with receiving problems at Amazon fulfilment centres.
|Online Header||Download header||Description|
|Date||issue-reported-date||The date on which the delivery problem was resolved.|
|Delivery creation date||delivery-creation-date||The date you created the delivery|
|FBA Delivery ID||fba-delivery-id||Delivery ID in which the problem was identified.|
|FBA Box ID||fba-carton-id||Box ID in which the problem was identified|
|FC||fulfilment-centre-id||The fulfilment centre where the problem is identified|
The level of problem. One of the following:
|Problem type||problem-type||The type of problem identified, for example:
|ProblemQuantity||problem-quantity||Number of units to which the problem applies|
|Expected Quantity||expected-quantity||The number of units we expected to receive at the fulfilment centre.|
|Received Quantity||received-quantity||The number of units we received at the fulfilment centre.|
|Performance Measurement Unit||performance-measurement-unit||
The unit of measurement for the particular problem type.
For example, whether the problem occurred at the unit, box or delivery level
|Merchant SKU||sku||Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs are assigned by you as the seller.|
|FNSKU||fnsku||The unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.|
|ASIN||asin||Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.|
|Title||product-name||The title of your product.|
|Alert Status||Alert-status||Indicates whether the problem has been acknowledged.|
The coaching level for a particular problem group. One of the following:
One of the following:
|Fee Total||fee-total||The total Unplanned Service fees charged|
To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.