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This article applies to selling in: United Kingdom

Track your shipment (Shipping Queue)

The Shipping Queue page provides details about all of the shipments that you are working on and those that you have sent to Amazon. The Shipment Summary page provides details about a specific shipment sent to Amazon.

Shipping Queue

To find the Shipping Queue, select Manage FBA Shipments from the Inventory drop-down menu in Seller Central. The page has two tabs:

  • Shipments tab: Displays the status of all the shipments that you have created and are creating to send to Amazon fulfilment centres. To see the specifics for each shipment, including ship-to address and individual SKUs, click on Download SKU list on the right-hand side of the page, under the Track Shipment or Work on Shipment button. To cancel or delete a shipment, click on the shipment name, or the Work on shipment or Track shipment button, and then click on Cancel shipment or Delete shipment.
  • Shipping Plans tab: Displays all of your shipping plans, the plan IDs and the status of each. You can filter by Status by using the Working, Shipments Created and Deleted/cancelled radio buttons. You also can sort by plan ID and the Last updated date. To modify a shipping plan, click on the shipping plan name, or the Work on shipping plan or View shipping plan button, and make the changes you want. You will not be able to change steps in the workflow that are marked with a padlock icon.

Shipment summary page

The Shipment summary page can have up to six tabs:

  • Shipment events: This tab lets you track your shipments from creation to closure. You can see the sequence of the shipment’s statuses on one page, along with information about the shipment’s location. (See the Shipment events tab section below for details.)
  • Carrier tracking: On this tab, you can enter your carrier’s tracking information and see tracking details for small-parcel shipments. Be sure to provide this information to avoid unnecessary delays at check-in.
  • Shipment contents: This tab provides information on the number of units for which Amazon has confirmed receipt and how to reconcile units in your shipment. To learn more about reconciling your shipment, go to Reconcile your shipment.
  • Problems: If there are any problems with your shipment, this tab will be visible and will provide information about the actions you can take.
  • Pallets: This tab provides details on the pallets you have sent to Amazon fulfillment centers.

Shipment events tab

The Shipment events tab on the Shipment summary page provides step-by-step updates about shipments from creation to closing, giving you better visibility into the status of your inventory. Here are descriptions of each status and its requirements:

  • Shipment created: Your shipment has been created. This status includes two steps:
    • Ready to ship: All shipment details have been completed, units and boxes have been labelled, and your inventory is ready to hand off to the carrier.
      Note: Your shipment status is automatically updated to Ready to ship once you’ve printed box labels for your small parcel shipments or pallet labels for your pallet shipments.
    • Shipped: The carrier has collected your shipment, or you have dropped it off with the carrier.
      Note: The Mark as Shipped button has been removed because we now use tracking information to accurately update your shipment status. If you’re using an Amazon-partnered carrier, your shipment status will be updated to Shipped when the carrier has picked it up. If you’re using a non-partnered carrier, your shipment status will be updated to Shipped once you’ve entered valid tracking information in the Track shipment tab of the Shipment summary page or the Tracking details step of the Send to Amazon workflow.
  • Generate bill of lading (BOL): This status applies only to less than truckload (LTL) and full truckload (FTL) shipments sent with a partnered carrier. The carrier issues a BOL to acknowledge your agreement to tender your shipment. BOLs are needed to enable quick freight verification on delivery to the fulfilment centre. For LTL and FTL shipments sent with a partnered carrier, a BOL will be generated no later than 8 a.m. local time on the day of collection, and will be emailed to the address that you listed as the Contact person for the shipment. For more information, go to Arranging for an LTL or truckload delivery to Amazon .
  • Collection: This status applies to LTL and FTL shipments sent with a partnered carrier and indicates that the carrier has picked up the shipment. Make sure that you give the BOL to the carrier during collection. If the carrier is late, contact the carrier directly using information on the BOL. For other issues, contact Selling Partner Support .
  • Drop off: This status applies only to LTL and FTL shipments sent from China. Either you or your carrier drop off your shipment at the Amazon loading point in China.
  • In transit: Amazon has received information from the carrier that your shipment is on its way. If you are shipping with an Amazon-partnered carrier, tracking information will be updated automatically and you will see a map on the Shipment events tab showing the last updated location of your shipment. The map tracks the location of the first box collected in your small-parcel shipment or the first pallet collected in your LTL or FTL shipment.

    For LTL and FTL shipments sent with a partnered carrier, you will see the fulfilment centre dock appointment date. If you’re not using a partnered carrier, make sure your carrier schedules a delivery appointment with the fulfilment centre.

  • Delivered: Amazon has received information from the carrier that your shipment is ready for delivery or that it was delivered to the fulfilment centre facility yard, but the fulfilment centre has not yet checked it in.
    Important: For small-parcel shipments, it can take up to four days for your shipment to move to Checked in status from your scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak times, it may take longer.

    Occasionally, a shipment that has been delivered to the fulfilment centre will not be displayed as Delivered. This can occur because of information between the carrier and the fulfilment centre not syncing.

  • Checked in: The trailer that your shipment is on has been moved from the facility yard to the dock door and is ready to be unloaded. Checked-in inventory has not yet been through the receiving process.
    Important: For small parcel shipments, it can take up to two days to move from Checked in status to Receiving status. For LTL and FTL shipments, it can take up to nine days. During peak times, it may take longer.
  • Receiving: Amazon has started scanning your shipment ID labels. Units are available for sale as soon as they have been received. However, because units may be sent to other fulfilment centres closer to customers, it can take up to 18 days for received units to be available for immediate shipping.

    The date that your shipment becomes eligible for investigation will be shown after all of your boxes have been checked in. On or after this date, if there is any issue with your shipment, it will be eligible for investigation. For more information, go to How Amazon receives and stores your inventory and Received inventory report.

    Note: Not adhering to Amazon’s packaging, prep or shipping requirements may delay receiving. For more information, go to Packaging and prep requirements, Shipping and routing requirements, and Small parcel delivery to Amazon.
  • Closed: Amazon has either confirmed all units received in your shipment against your shipped quantity or your shipment has been open for more than 90 days since creation, whichever is first. Amazon will continue to receive shipments that already have a confirmed dock appointment. You cannot ship additional units for a closed shipment. We strongly recommend that you send the full quantity in each shipment to Amazon as soon as possible after shipment creation.

More resources:

Summary of shipment process

Inbound performance summary

Reconcile your shipment

Unplanned services

Dock appointment tracking

In the Shipments tab of the Shipping Queue, dock appointments for LTL and FTL shipments are tracked with date stamps under the Work on shipment and Track shipment buttons. Dock appointment details include:

  • LTL or FTL pickup: The date when the carrier picked up the LTL or FTL shipment from your Ship from address.
  • Dock appointment requested: The date and time Amazon received a request from the carrier for a dock appointment at the fulfilment centre.
  • Dock appointment granted: The date and time Amazon made an appointment for the carrier to deliver the shipment to the fulfilment centre.
  • Dock appointment: The date of the dock appointment.
  • Checked in at dock: The date and time the fulfilment centre checked in the shipment.
  • Unloaded at dock: The date and time the fulfilment centre started unloading the shipment.
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