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This article applies to selling in: United Kingdom

Messaging permissions

If you have more than one person within your company handling buyer communications, you can approve or block their email addresses to communicate with your buyers using the Messaging Permissions page.
Note: Email messages sent to your buyers from any address other than the account’s registered email address for Buyer-Seller Messaging or another authorized email address for your business will be rejected. These email messages will need to be re-sent after authorizing the email address.
The Messaging Permissions page displays the following:
  • Email addresses of those within your company you have granted access to send emails to your buyers through Buyer-Seller Messaging
  • Email addresses of those who have not yet been approved or have been blocked from sending messages to buyers

Email addresses can be personal email aliases as well as group email aliases (for example, the customer service department of your company).

To add additional authorized email address, follow these steps:

  1. Go to the Messaging Permissions page.
  2. Click + Add an email address below of the Email column.
  3. Enter the email address and select the appropriate status from the Approved, Blocked, or Delete options.
  4. Click Save.

To change the status of a previously entered email address, follow these steps:

  1. Go to the Messaging Permissions page.
  2. Click Edit.
  3. Select the status you want to change for the email address from the three options available.
  4. Click Save.

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