In order for your inventory to be sold as New on Amazon, it must arrive at the fulfilment centre in a good condition and without defects.
Amazon's world-class customer service depends on the quality of products that we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfilment centre with visible damage, they may be rejected.
Products listed as "New"
Items sold as "New" need to be in brand new, unused condition.
Items sold in "New" condition will be inspected and marked as Unsellable if there are scratches, scuffs, dents, wear, creases, tears, or more beyond what is considered to be acceptable for a new item.
Products listed as "Used"
Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, for example, not fit for purpose, parts missing, unusable, unhygienic, etc.
Wrongly labelled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition
Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during delivery to us.
Products intended to be sold as "New" will not
be accepted if they arrive in the following conditions:
Ripped or torn bindings
Bound or rebound by the seller
Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Warped or creased packaging
Dirty, stained, or watermarked
Cracked or broken covers
Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Requiring preparation, but arriving without preparation
Damaged outer packaging
Damaged or missing retail packaging
(such as shrink wrap or plastic clamshell packaging)
Refer to the FBA packaging and prep requirements
help page to make sure that your items are not damaged during transit and can be received successfully in Amazon fulfilment centres.