Requirements for FBA Products Sold as New
In order for your product to be sold as "New" on Amazon, whether as Labelled Inventory or Stickerless Commingled, it must arrive at the fulfilment centre in good condition and without defects.
Amazon's world-class customer service depends on the quality of products that we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfilment centre with visible damage, they may be rejected.
Products listed as "New"
- Items sold as "New" need to be in brand new, unused condition.
- Items sold in "New" condition will be inspected and marked as Unsellable if there are scratches, scuffs, dents, wear, creases, tears or more beyond what is considered to be acceptable for a new item.
Products listed as "Used"
Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic etc.
Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.
Books
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Water damaged
Ripped or torn bindings
Shelf wear
Media products
Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Warped or creased packaging
Dirty, stained or watermarked
Cracked or broken covers
Non-media products
Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Requiring preparation, but arriving without preparation
Damaged outer packaging
Dirty
Damaged or missing retail packaging, such as shrink wrap or plastic clamshell packaging
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On this page, you will learn about the requirements for products sold and fulfilled by Amazon as new products and the conditions in which these products should not be received at the fulfilment centre.
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To promote a positive buyer experience on Amazon, it is important to ensure that products dispatched to Amazon fulfilment centres as "New" products, whether Stickered or Stickerless, arrive in good condition and without defects.
If the outer shipping boxes in which the items arrive have visible damage upon arrival at the fulfilment centre, they may be rejected.
- Items sold as “new” need to be in brand new, unused condition. Items sold in “New” condition will be inspected and marked as Unsellable if there are any signs of scratches, scuffing, dents, wear and tear, creases or more beyond what is considered to be acceptable for a new item.
- Items sold as “used” will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic, etc.
- Wrongly labelled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt.
Books
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
| Water Damaged |  |
| Ripped or torn bindings |  |
| Shelf wear |  |
| Torn or cut covers or pages |  |
Media
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
| Warped or creased packaging |  |
| Dirty, stained or watermarked |  |
| Cracked or broken covers |  |
Non media
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
| Requiring preparation but arriving without preparation |  |
| Damaged outer packaging |  |
| Dirty |  |
| Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging) |  |
Please read the FBA Packaging Requirements help page carefully to make sure your items are not damaged during transit and can be received successfully in Amazon fulfilment centres.
- Provide box content information
- Using 2D barcodes for box content information
- FBA product barcode requirements
- Packaging requirements
- Box content information for FBA shipments to Amazon
- Shipment Label Requirements
- Shipping and routing requirements
- ASIN quantity limits for FBA
- Requirements for FBA Products Sold as New
- FBA product title requirements
