In order for your product to be sold as "New" on Amazon, whether as Labelled Inventory or Stickerless Commingled, it must arrive at the fulfilment centre in good condition and without defects.
Amazon's world-class customer service depends on the quality of products that we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfilment centre with visible damage, they may be rejected.
Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic etc.
Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
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On this page, you will learn about the requirements for products sold and fulfilled by Amazon as new products and the conditions in which these products should not be received at the fulfilment centre.
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To promote a positive buyer experience on Amazon, it is important to ensure that products dispatched to Amazon fulfilment centres as "New" products, whether Stickered or Stickerless, arrive in good condition and without defects.
If the outer shipping boxes in which the items arrive have visible damage upon arrival at the fulfilment centre, they may be rejected.
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Water Damaged | ![]() |
Ripped or torn bindings | ![]() |
Shelf wear | ![]() |
Torn or cut covers or pages | ![]() |
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Warped or creased packaging | ![]() |
Dirty, stained or watermarked | ![]() |
Cracked or broken covers | ![]() |
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Requiring preparation but arriving without preparation | ![]() |
Damaged outer packaging | ![]() |
Dirty | ![]() |
Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging) | ![]() |
Please read the FBA Packaging Requirements help page carefully to make sure your items are not damaged during transit and can be received successfully in Amazon fulfilment centres.