Remove inventory from a fulfilment centre

To have your inventory removed from an Amazon fulfilment centre, submit a removal order.

The following removal methods are available:

• Liquidation: Offer your excess inventory to liquidators to recover value.
• Return: Provide a return-to address to have the inventory sent back to you.
• Disposal: Have Amazon dispose of the inventory for you.

You may also be able to donate your inventory. For more information, go to FBA Donations programme.

To remove inventory from fulfilment centres, do one of the following:

• Create a removal order (go to the Create a removal order section below).
• Use the Recommended Removal report (go to the Create a removal order section below).
• Set up automatic removals. For more information, go to Remove inventory (overview).
• Remove inventory in bulk by uploading an inventory file.
  Important: For cross-border removal orders, you must upload the removal order file with a destination address outside your home store. For more information, go to Create removal order using a removal order file.

Removal fees are charged per item removed. For more information, go to FBA removal and disposal fees.

1. Do one of the following:
   • On Manage Inventory, Remove unfulfillable inventory or Fix stranded inventory, select the items that you want to remove, and in the Action on selected drop-down list, select Create removal order.
   • On the Recommended Removal report, click Begin removal process. If Begin removal process doesn’t appear on the report, you don’t have inventory that we recommend that you remove.
   Tip: If the recommended removal list is more than one page, create a separate removal order for each page.
2. On the Create removal order page, under Method of removal, do one of the following:
   
   • Select Liquidations to liquidate and recover value from your inventory. For more information, go to FBA Liquidations.
   • Select Return-to address to have your inventory returned to your designated recipient – for example, your own warehouse, the manufacturer or a recycling centre. Enter the address where you want the inventory shipped.
   • Select Dispose to have your inventory disposed of at the fulfilment centre.
3. For Set order ID, do one of the following:
   
   • Enter a custom order ID.
   • Leave the field blank and an order ID will be created.
   Tip: Save your removal order ID for tracking purposes.
4. Under Product details, you will see the details of the selected items. To add inventory to the list, enter a title, MSKU, ASIN or FNSKU in the Search and add items text box at the bottom of the page and click Search. Select the products that you want to remove and click Add selected.
   
5. Under Fulfillable quantity for removal, enter the number of fulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
6. Under Unfulfillable quantity for removal, enter the number of unfulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
7. To remove an item from the list, select Delete.
8. Click Review.
9. Review the order ID, method of removal, ship-to address and the details of the selected items for removal.
10. Click Confirm to complete the removal order. If you decide not to complete the removal order, click Cancel order.

1. On Manage Orders, click Advanced search.
2. In the Search drop-down list, select Order ID, and then enter your removal order ID. Click Search.
3. Under Status, confirm that the status is Planning, Pending or Processing.
4. Under Action, click Cancel this order.

If your removed inventory will be shipped to a third party, make sure that it recognises your business name, knows to expect your shipment and is ready to receive all pallets or boxes at one time.

Make sure that the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.

If your designated recipient is the manufacturer, Amazon will not reimburse you for any items that the manufacturer does not buy back.

When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the FBA lost and damaged inventory reimbursement policy. Refused units are subject to the receiving agreement described in the previous section.

To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images – that is, images of other units – are not acceptable, nor are wide-angle group images.

Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.

Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.