To have your inventory removed from an Amazon fulfilment centre, submit a removal order.
The following removal methods are available:
You may also be able to donate your inventory. For more information, go to FBA Donations programme.
To remove inventory from fulfilment centres, do one of the following:
Removal fees are charged per item removed. For more information, go to FBA removal and disposal fees.
Begin creating a removal order from Manage Inventory, Remove unfulfillable inventory or Fix stranded inventory, or from the Recommended Removal report. The Recommended Removal report only includes inventory that would be subject to upcoming long-term storage fees.
You can cancel a removal order if its status is Planning, Pending or Processing.
If your removed inventory will be shipped to a third party, make sure that it recognises your business name, knows to expect your shipment and is ready to receive all pallets or boxes at one time.
Make sure that the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.
If your designated recipient is the manufacturer, Amazon will not reimburse you for any items that the manufacturer does not buy back.
When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the FBA lost and damaged inventory reimbursement policy. Refused units are subject to the receiving agreement described in the previous section.
To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images – that is, images of other units – are not acceptable, nor are wide-angle group images.
Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.
Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.
To learn more about FBA removal orders, watch this Seller University video.