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This article applies to selling in: United Kingdom

Fulfilling International Orders on Your Own

When customers outside your country purchase your products on Amazon, one way to fulfil these orders is to delivery them yourself internationally. There are several things to consider when delivering internationally direct to your customers.

Sending your products internationally direct to your customers

If your inventory is located in a different country than the marketplace where your customers placed their order, you need to deliver the product internationally to your customer. Here is an overview of the process:

  1. The seller chooses a carrier that can deliver internationally.
  2. The seller delivers the product and is the exporter of record.
  3. Do not expose customers to customs delays and additional duties and taxes on their products. It is your responsibility to discuss with your carrier how duties and taxes will be paid and to choose shipping methods that ensure that customers are not exposed to such payments or delays upon delivery of the goods.
Note: Please note that having buyers pay duties is in violation of the Amazon Marketplace policies and can lead to the suspension of your seller account.

It is also important to manage customer expectations. You should provide customers with accurate information about the country from which you are dispatching your product. Specifically, you need to accurately state the "dispatch-from" country in your seller profile and manage customer expectations by stating the actual delivery times from your country. You will be responsible for meeting the delivery expectations for all orders you receive.

International delivery costs

International delivery charges vary depending on several factors, including:

  • Package dimensions and weight
  • Delivery time
  • Source (where you are dispatching from) and destination (where you are delivering to). Costs can be considerably higher for international destinations.

In addition to the above charges, you should be aware of customs duties and taxes that will need to be paid. Do not expose customers to customs delays and additional duties and taxes on their products. It is your responsibility to take care of such matters when you deliver the product.

International delivery times

Fulfilling an order internationally will take more time than doing so domestically. Delivery times are reflected in the offer detail page and may make your offer less competitive relative to domestic counterparts.

Other resources

There are also many online resources that can help sellers determine rates and that will make delivery easier. Here are a few links, organised by region that other sellers have found useful. Visit their websites directly to calculate the approximate delivery charges that you can expect when fulfilling orders for the Amazon marketplaces that you would like to list in:

Delivering to Company
United States UPS
Canada UPS
Europe DHL
Japan DHL
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