When processing an international return for orders that you ship to customers in the nine European stores, the three North American stores, or Japan, you must use one of the following methods listed below.
From 5 October 2021, all MFN Selling Partners that sell on the European stores Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, and fulfil customer orders from abroad, are required to provide Amazon with a default domestic return address for items equal or under £20 or €25 (including VAT) or otherwise offer Returnless Refunds for these items. For example, if you are fulfilling orders from Amazon.de from outside Germany, then you are required to provide a German default return address (or a Returnless Refund) if the item is equal or under €25 (including VAT), or if you received an order on Amazon.co.uk and the item is equal or under £20 (including VAT) and you are fulfilling orders from outside UK, you are required to provide a UK default return address (or a Returnless Refund). The default return address you provide to Amazon is used to generate either an Amazon Prepaid Return Label (applicable to APRL enrolled sellers only) or an unpaid address label for the customer on all returns that fall under Amazon’s return policy, to allow customers to send the item back to you.
If a default domestic return address is not provided in the store you are selling in, then Amazon will automatically issue a refund on your behalf, for all in-policy returns that meet the above-mentioned thresholds, without requiring the item to be returned to you (Returnless Refund).
We consider your product price (including VAT) when applying the thresholds of this policy. Note that the refund processed for the customer includes product price inclusive of VAT and shipping paid by the customer as applicable.
If you do not have a domestic return address for one or more of the European stores you are selling from, you can reach out to an international returns provider on the Service Provider Network page, who may be able to help.
Return method options:
Return method 1: Offer Returnless Refund: Offer a full refund without requesting that the item be returned:
Return method 2: Provide a domestic return address. To update your domestic return address:
Return method 3: Provide a pre-paid return postage label for a return request:
Alternatively, you can email the pre-paid return label to the customer from the Buyer-Seller messages section of your Seller Central account.
Examples of providers of pre-paid labels include:
If we determine that you did not follow these requirements, we may pro-actively issue a refund to affected customers (allowing the customer to keep or discard the item).
As you consider how your customers will return items that they purchase from you, note the following options:
For international returns, you are responsible for complying with all the import and export obligations, and for payment of all applicable duties and customs fees.
When you choose FBA, Amazon will handle local returns on your behalf for FBA orders in that store, so you don't have to worry about providing a local return address. To learn more about FBA returns, go to FBA Customer returns policy.
In certain situations, it may be appropriate to offer a partial refund on the returned product. Full refunds should be given for returns, cancellations and out-of-stock items. Partial refunds should only be performed as a goodwill gesture or for compensation/dispute resolution issues (for example, the item arrived slightly damaged or there were minor discrepancies in the product description) and are made at the discretion of the seller. If you decide to issue a partial refund, we recommend agreeing on this with the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim. For more information, go to Issue a Partial Refund.
We have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, international returns providers may offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them back to you or ship them to another customer. For a list of international return providers, go to Service Provider Network.