Do I need to book an appointment with the fulfilment centre?

Scheduling a delivery appointment with the fulfilment centre is mandatory for:

Less-than-Truckload (LTL) deliveries
Small-Parcel (SPD) shipments shipped by a carrier other than our preferred carriers.

Note: Your consignment can be rejected at the fulfilment centre in the absence of a valid delivery appointment.

How to book a Delivery Appointment for Less-Than-Truckload Deliveries

Note: We strongly recommend that it is your carrier and not you who books the delivery appointment. This is to avoid any confusions and mismatch in information provided to the fulfilment centre.

Less-than-Truckload Delivery bookings are made via our Carrier Central . Ask your carrier to create a carrier account and book a delivery appointment with the fulfilment centre via Carrier Central. The fulfilment centre will respond to your carrier within 24 hours to determine the best delivery time. The carrier can also request changes to the appointment via Carrier Central.

If for any reason your carrier cannot make an appointment on your behalf, create a Carrier Central account yourself and book a delivery appointment for your consignment following the instructions in the manual that can be found in Carrier Central.

Note: If the carrier is no longer delivering or is facing delays in approaching an FC, or accidentally multiple appointments have been requested for the same shipment, is required to proactively go Carrier Central and cancel/ update the appointment.

Do not request multiple appointments for the same delivery.

Your carrier will need the following information to book a delivery appointment for your consignment. Provide your carrier with the following information as it appears in Seller Central. To do so, you can download the FBA Booking Form, fill it out, and send it to your carrier.

Required consignment information:

Destination fulfilment centre
Delivery address
List of FBA consignment IDs
PO IDs or Amazon Reference ID (you can locate it in your Delivery Queue in Seller Central, by clicking the consignment name)
Seller name
Number of pallets
Number of cartons
Number of units

How to book a Delivery Appointment for Small-Parcel Deliveries?

To schedule a delivery appointment for a small-parcel delivery, not dispatched with one of our preferred carriers, download the FBA Booking Form, fill it out with the information about your consignment and send it to your carrier. The carrier must use the Carrier Central to book a delivery appointment.