Tracking FAQ
Mandatory input of carrier and delivery service/ship method.
Beginning February 8, 2021, we will require you to provide the carrier name and the delivery service during the Ship Confirm process of self-fulfilled orders. Without this information, you will not be able to ship confirm your order. Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment (find more details here). Delay in ship confirming orders may lead to increase in Late Shipment Rate (LSR) which may lead to account suspension (find more details here).
Frequently Asked Questions:
1) How do I ensure I input carrier name and delivery service/ship-method?
In order to share the carrier name and delivery service with us, follow the below steps:
a. When using Seller Central, please select the carrier name from the drop-down list, and then select the relevant delivery service from the drop-down list. We will remove the delivery service text box and replace it with a drop-down list similar to the existing carrier name drop-down list. Please use the drop-down list to select your delivery service.
b. When using bulk feed, please enter the ‘carrier code’ and ‘ship-method’ against each line item. If you mention ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field.
c. When using integrators, please configure your integrators to provide us with the carrier and delivery service details. If you have not already configured your integrator to provide these fields, we recommend you contact your integrator and understand how to share the carrier name and delivery service while ship confirming.
d. When using Buy Shipping, there is no action required. We automatically collect data on the carrier and ship method used through this system. Find more details on Buy Shipping Services here
2) Why is this important?
With the carrier name, delivery service/ship-method and the tracking ID you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the shipment.
3) What do I enter if my carrier is not listed in Seller Central?
When you ship an order and do not see your carrier listed in the drop-down menu, please select ‘Other’ and identify your carrier in the text fields. We will add more carriers over time.
4) I do not use a carrier for my Digital products. What do I input as the carrier and delivery service?
While ship confirming your Digital products, please use the option ‘Other’ and input the carrier name as ‘Digital Delivery’. Use the text box to input delivery service as ‘Other’ wherever required.
5) What is a delivery service?
A delivery service, also known as Ship Method, is the product or service you purchase from your carrier. Below are a few examples of commonly used carrier and delivery service/ship-method combinations
| Carrier Name | Delivery Service |
| Royal Mail | Royal Mail 1st Class |
| Royal Mail | Royal Mail 2nd Class |
| Royal Mail | Royal Mail Special Delivery Guaranteed |
| Royal Mail | Royal Mail Tracked 24 |
| Royal Mail | Royal Mail Tracked 24 (LBT) |
| Royal Mail | Royal Mail Tracked 48 |
| Royal Mail | Royal Mail Tracked 48 (LBT) |
| Hermes | (Next day) |
| Hermes | Standard drop off |
| Hermes | Standard Two Day drop off |
| Hermes | Standard Courier collection |
| DPD | DPD Classic |
| DPD | DPD Express |
| DPD | ExpressPak Next Day |
| DPD | ExpressPak Saturday |
| DPD | Parcel Next Day |
| DPD | Parcel Saturday |
| DHL | DHL Express |
| DHL | Parcel |
| DHL | International Mail |
| DHL eCommerce | Parcel International Direct-Semi |
| DHL eCommerce | Parcel International Direct-Standard |
| DHL eCommerce | Parcel International Direct-Expedited |
| DHL eCommerce | Packet International Economy |
| DHL eCommerce | Packet International Standard |
| DHL eCommerce | Packet Plus International |
| China Post | China Post e-Courier Packet |
| China Post | China Post e-Courier Priority |
| China Post | China Post e-EMS |
| China Post | China Post ePacket |
| China Post | China Post Ordinary Airmail |
| China Post | China Post Registered Airmail |
| Yun Express | YunExpress Global Direct line (standard )-Tracked |
| Yun Express | YunExpress Global Direct line with Battery-Tracked |
| Yun Express | YunExpress Global Direct line non Battery-Tracked |
| Yun Express | YunExpress Global Direct line (standard )-Untracked |
| Yun Express | YunExpress Global Direct line with Battery-Untracked |
| Yun Express | YunExpress Global Direct line non Battery-Untracked |
| Self Delivery | Self Delivery |
| SF Express | Ordinary Parcel-Standard |
| SF Express | Registered Parcel-Standard |
| SF Express | Ordinary Parcel-Economy |
| SF Express | Registered Parcel-Economy |
| SF Express | Ordinary Parcel-Special Line |
| SF Express | Registered Parcel-Special Line |
| SF Express | E-Commerce Express Standard |
| SF Express | E-Commerce Express Priority |
| SF Express | E-Commerce Express CD |
| Yanwen | AIR ECONOMY MAIL |
| Yanwen | AIR REGISTERED MAIL |
| Yanwen | Direct Line Tracked Packet |
| Yanwen | Direct Line Express |
| 4PX | QZ-4PX-Global Express |
| 4PX | OH/QC-4PX-PostLink Standard Registered Mail |
| 4PX | PY/PX-4PX-PostLink priority Registered |
| 4PX | HW-4PX-PostLink Standard2 Registered |
| 4PX | JW/O5-4PX-PostLink Economy Registered Mail |
| 4PX | JY-4PX-PostLink Economy SRM Registered Mail |
| 4PX | NX-4PX-PostLink Standard Ordinary |
| 4PX | FY-4PX-PostLink Standard large letter Ordinary Mail |
| 4PX | FV-4PX-PostLink Economy large letter Ordinary Mail |
| 4PX | ED-4PX-PostLink Economy2 Registered |
| 4PX | DS-4PX-PostLink Economy2 Ordinary Mail |
| 4PX | LR-4PX-PostLink Economy railway Ordinary Mail |
| SFC | JPEXP-Japan Special Line |
| SFC | STEXPFS-SFC Textile Line |
| SFC | STEXPTH-SFC Special Line |
| SFC | STEXPTHPH-SFC Special Line(General cargo) |
| WanB Express | WANB EXPRESS |
| WanB Express | WANB Smart Track |
| WanB Express | WANB Semi Track |
| WanB Express | WANB Post Smart |
| WanB Express | WANB Post Economy |
| JCEX | Jia-Packet |
What are the benefits of adding tracking numbers?
Providing valid tracking numbers with all your shipments has a number of benefits:
- Reduced buyer contacts: Approximately 40% of buyer contacts relate to shipment status. The Where’s My Stuff contact rate is 35 times greater for untracked shipments than it is for tracked shipments. Providing tracking numbers can help reduce the amount of time you spend answering shipping-related questions.
- Decreased order defects: The order defect rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
- Protection against A-to-z Guarantee claims: Without tracking, a seller automatically loses any ‘Order not received’ A-to-z Guarantee claim. Tracking helps you represent yourself against these claims and prevent against unnecessary losses. Additionally, because tracking gives buyers the ability to track the exact location of the shipped package, sellers usually receive fewer claims.
- Improved seller feedback ratings: Buyers who can track the progress of their packages tend to leave higher seller feedback ratings. Buyers tell us that getting their products on time and having the ability to track their packages are two of the most important reasons to leave positive feedback.
- Reduced lost delivery costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, sellers can use tracking to find out where it was lost and determine the responsibility.
Which carriers provide tracking information to Amazon?
We currently support tracking information as verified by the following integrated carriers:
Royal Mail, Yodel, DHL, USPS, UPS, EMS, EUB, Hermes, DPD; China Post, Yun Express, La Poste, 4PX, Chronopost, Yanwen, TNT, FedEx, Energo, BRT; SDA, GLS, Parcelforce, SF Express, SEUR, Correos, MRW, TIPSA, evialia, homelogistics.
What is the carrier name to be entered when updating the tracking ID?
If you are using Seller Central, locate the order in Manage Orders and click Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.
If you are uploading the tracking details, make sure that the carrier name matches what is provided in the drop-down menu as described above.
I want to check that the tracking information that I entered matches my carrier’s format for tracking IDs. What are the tracking ID formats used by Amazon-supported carriers?
| Integrated carrier | Tracking ID format |
|---|---|
| Royal Mail |
Length: 13 to 21 characters 13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB) 16 Characters: Example: 021115C902CF0C99 21 Characters: Example: 0B014648800003598B011 |
| Yodel |
Length: 8 to 20 characters Examples: JD0002123456789012, 8YDR098765432, 0980982.1 |
| DHL/DHL Global Mail |
Length: 10 to 20 characters Parcel shipments: The shipment number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code Express deliveries:
DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048) |
| USPS |
Length: 10 to 20 characters Example tracking IDs given below, spaces between characters are optional:
|
| UPS |
Length: 18 characters Example: 1ZYC677458700Y1234 |
| EMS/EUB |
Length: 13 characters Example: LX123456789CN |
| Hermes |
Length: 14 to 20 characters Example: 25367564567834 |
| DPD |
Length: 10 to 18 characters Example: 09446130491258 |
| China Post |
Length: 11 to 13 characters Example: LX035232019CN |
| Yun Express |
Length: 18 characters Example: YT3674563847658935 |
| La Poste |
Length: 13 characters Example: 3X95674563782 |
| Colissimo |
Length: 13 characters Example: 6A45637899732 |
| 4PX |
Length: 11 to 20 characters Example: 125374659807 |
| Chronopost |
Length: 13 characters Example: XU594494990FR |
| Yanwen |
Length:11 to 13 digits Example: AA368436743DE |
| TNT |
Length: 10 characters Example: MY67845673 |
| FedEx |
Length: 12 characters Example: 108974567382 |
| Energo |
Length: 16 characters Example: QWA1007845637586 |
| BRT |
Length:12 characters Example: 078026745634 |
| SDA |
Length:13 characters Example: 289045F005347 |
| GLS |
Length: 8 to 12 characters Example: 297635647832 |
| Parcelforce |
Length: 9 to 14 characters Example: 1256478673 |
| SF Express |
Length: 12 to 15 characters Example: 12456784568 |
| SEUR |
Length: 12 to 22 characters Example: 167385678456 |
| MRW |
Length: 12 characters Example: 563456238978 |
| TIPSA |
Length: 22 to 30 characters Example: 12323456345673890876456 |
| Envialia |
Length: 16 digits Example: 0045637845673245 |
| homelogistics |
Length: 11 digits Example: AA645637895 |
How do I edit a tracking number?
You can edit order tracking information up until the order is delivered. To edit the details:
- In Seller Central, select Orders, then click Manage Orders.
- Click Advanced Search, enter the Order ID, then click Search.
- Once you find the correct order, click Edit shipment and provide the revised tracking number.
Allow 72 hours for the report and metrics to reflect the changes.
