Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Tracking FAQ

Mandatory input of carrier and delivery service/ship method.

Beginning February 2, 2021, we will require you to provide the carrier name and the delivery service during the Ship Confirm process of self-fulfilled orders. Without this information, you will not be able to ship confirm your order. Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment (find more details here). Delay in ship confirming orders may lead to increase in Late Shipment Rate (LSR) which may lead to account suspension (find more details here).

Frequently Asked Questions:

1) How do I ensure I input carrier name and delivery service/ship-method?

In order to share the carrier name and delivery service with us, follow the below steps:

a. When using Seller Central, please select the carrier name from the drop-down list, and then select the relevant delivery service from the drop-down list. We will remove the delivery service text box and replace it with a drop-down list similar to the existing carrier name drop-down list. Please use the drop-down list to select your delivery service.

b. When using bulk feed, please enter the ‘carrier code’ and ‘ship-method’ against each line item. If you mention ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field.

c. When using integrators, please configure your integrators to provide us with the carrier and delivery service details. If you have not already configured your integrator to provide these fields, we recommend you contact your integrator and understand how to share the carrier name and delivery service while ship confirming.

d. When using Buy Shipping, there is no action required. We automatically collect data on the carrier and ship method used through this system. Find more details on Buy Shipping Services here

2) Why is this important?

With the carrier name, delivery service/ship-method and the tracking ID you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the shipment.

3) What do I enter if my carrier is not listed in Seller Central?

When you ship an order and do not see your carrier listed in the drop-down menu, please select ‘Other’ and identify your carrier in the text fields. We will add more carriers over time.

4) I do not use a carrier for my Digital products. What do I input as the carrier and delivery service?

While ship confirming your Digital products, please use the option ‘Other’ and input the carrier name as ‘Digital Delivery’. Use the text box to input delivery service as ‘Other’ wherever required.

5) What is a delivery service?

A delivery service, also known as Ship Method, is the product or service you purchase from your carrier. Below are a few examples of commonly used carrier and delivery service/ship-method combinations

Carrier Name Delivery Service
Royal Mail Royal Mail 1st Class
Royal Mail Royal Mail 2nd Class
Royal Mail Royal Mail Special Delivery Guaranteed
Royal Mail Royal Mail Tracked 24
Royal Mail Royal Mail Tracked 24 (LBT)
Royal Mail Royal Mail Tracked 48
Royal Mail Royal Mail Tracked 48 (LBT)
Hermes (Next day)
Hermes Standard drop off
Hermes Standard Two Day drop off
Hermes Standard Courier collection
DPD DPD Classic
DPD DPD Express
DPD ExpressPak Next Day
DPD ExpressPak Saturday
DPD Parcel Next Day
DPD Parcel Saturday
DHL DHL Express
DHL Parcel
DHL International Mail
DHL eCommerce Parcel International Direct-Semi
DHL eCommerce Parcel International Direct-Standard
DHL eCommerce Parcel International Direct-Expedited
DHL eCommerce Packet International Economy
DHL eCommerce Packet International Standard
DHL eCommerce Packet Plus International
China Post China Post e-Courier Packet
China Post China Post e-Courier Priority
China Post China Post e-EMS
China Post China Post ePacket
China Post China Post Ordinary Airmail
China Post China Post Registered Airmail
Yun Express YunExpress Global Direct line (standard )-Tracked
Yun Express YunExpress Global Direct line with Battery-Tracked
Yun Express YunExpress Global Direct line non Battery-Tracked
Yun Express YunExpress Global Direct line (standard )-Untracked
Yun Express YunExpress Global Direct line with Battery-Untracked
Yun Express YunExpress Global Direct line non Battery-Untracked
Self Delivery Self Delivery
SF Express Ordinary Parcel-Standard
SF Express Registered Parcel-Standard
SF Express Ordinary Parcel-Economy
SF Express Registered Parcel-Economy
SF Express Ordinary Parcel-Special Line
SF Express Registered Parcel-Special Line
SF Express E-Commerce Express Standard
SF Express E-Commerce Express Priority
SF Express E-Commerce Express CD
Yanwen AIR ECONOMY MAIL
Yanwen AIR REGISTERED MAIL
Yanwen Direct Line Tracked Packet
Yanwen Direct Line Express
4PX QZ-4PX-Global Express
4PX OH/QC-4PX-PostLink Standard Registered Mail
4PX PY/PX-4PX-PostLink priority Registered
4PX HW-4PX-PostLink Standard2 Registered
4PX JW/O5-4PX-PostLink Economy Registered Mail
4PX JY-4PX-PostLink Economy SRM Registered Mail
4PX NX-4PX-PostLink Standard Ordinary
4PX FY-4PX-PostLink Standard large letter Ordinary Mail
4PX FV-4PX-PostLink Economy large letter Ordinary Mail
4PX ED-4PX-PostLink Economy2 Registered
4PX DS-4PX-PostLink Economy2 Ordinary Mail
4PX LR-4PX-PostLink Economy railway Ordinary Mail
SFC JPEXP-Japan Special Line
SFC STEXPFS-SFC Textile Line
SFC STEXPTH-SFC Special Line
SFC STEXPTHPH-SFC Special Line(General cargo)
WanB Express WANB EXPRESS
WanB Express WANB Smart Track
WanB Express WANB Semi Track
WanB Express WANB Post Smart
WanB Express WANB Post Economy
JCEX Jia-Packet

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your shipments has a number of benefits:

  • Reduced buyer contacts: Approximately 40% of buyer contacts relate to shipment status. The Where’s My Stuff contact rate is 35 times greater for untracked shipments than it is for tracked shipments. Providing tracking numbers can help reduce the amount of time you spend answering shipping-related questions.
  • Decreased order defects: The order defect rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Protection against A-to-z Guarantee claims: Without tracking, a seller automatically loses any ‘Order not received’ A-to-z Guarantee claim. Tracking helps you represent yourself against these claims and prevent against unnecessary losses. Additionally, because tracking gives buyers the ability to track the exact location of the shipped package, sellers usually receive fewer claims.
  • Improved seller feedback ratings: Buyers who can track the progress of their packages tend to leave higher seller feedback ratings. Buyers tell us that getting their products on time and having the ability to track their packages are two of the most important reasons to leave positive feedback.
  • Reduced lost delivery costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, sellers can use tracking to find out where it was lost and determine the responsibility.

Which carriers provide tracking information to Amazon?

We currently support tracking information as verified by the following integrated carriers:

Royal Mail, Yodel, DHL, USPS, UPS, EMS, EUB, Hermes, DPD; China Post, Yun Express, La Poste, 4PX, Chronopost, Yanwen, TNT, FedEx, Energo, BRT; SDA, GLS, Parcelforce, SF Express, SEUR, Correos, MRW, TIPSA, evialia, homelogistics.

Note: Sellers are encouraged to use the above-mentioned carriers for shipping parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to the other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure that the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information that I entered matches my carrier’s format for tracking IDs. What are the tracking ID formats used by Amazon-supported carriers?

Integrated carrier Tracking ID format
Royal Mail

Length: 13 to 21 characters

13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB)

16 Characters: Example: 021115C902CF0C99

21 Characters: Example: 0B014648800003598B011

Yodel

Length: 8 to 20 characters

Examples: JD0002123456789012, 8YDR098765432, 0980982.1

DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel shipments: The shipment number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express deliveries:

  • National express deliveries have a 20-digit shipment number, known as a licence plate
  • International express deliveries have a 10-digit shipment number, also known as an air waybill (AWB)
  • The Express Valuepack has a 13-digit shipment number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)

USPS

Length: 10 to 20 characters

Example tracking IDs given below, spaces between characters are optional:

  • USPS Tracking® 9400 1000 0000 0000 0000 00
  • Priority Mail® 9205 5000 0000 0000 0000 00
  • Certified Mail® 9407 3000 0000 0000 0000 00
  • Collect on Delivery 9303 3000 0000 0000 0000 00
  • Global Express Guaranteed® 82 000 000 00
  • Priority Mail Express International™ EC 000 000 000 US
  • Priority Mail Express™ 9270 1000 0000 0000 0000 00 EA 000 000 000 US
  • Priority Mail International® CP 000 000 000 US
  • Registered Mail™ 9208 8000 0000 0000 0000 00
  • Signature Confirmation™ 9202 1000 0000 0000 0000 00

UPS

Length: 18 characters

Example: 1ZYC677458700Y1234

EMS/EUB

Length: 13 characters

Example: LX123456789CN

Hermes

Length: 14 to 20 characters

Example: 25367564567834

DPD

Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

La Poste

Length: 13 characters

Example: 3X95674563782

Colissimo

Length: 13 characters

Example: 6A45637899732

4PX

Length: 11 to 20 characters

Example: 125374659807

Chronopost

Length: 13 characters

Example: XU594494990FR

Yanwen

Length:11 to 13 digits

Example: AA368436743DE

TNT

Length: 10 characters

Example: MY67845673

FedEx

Length: 12 characters

Example: 108974567382

Energo

Length: 16 characters

Example: QWA1007845637586

BRT

Length:12 characters

Example: 078026745634

SDA

Length:13 characters

Example: 289045F005347

GLS

Length: 8 to 12 characters

Example: 297635647832

Parcelforce

Length: 9 to 14 characters

Example: 1256478673

SF Express

Length: 12 to 15 characters

Example: 12456784568

SEUR

Length: 12 to 22 characters

Example: 167385678456

MRW

Length: 12 characters

Example: 563456238978

TIPSA

Length: 22 to 30 characters

Example: 12323456345673890876456

Envialia

Length: 16 digits

Example: 0045637845673245

homelogistics

Length: 11 digits

Example: AA645637895

How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  1. In Seller Central, select Orders, then click Manage Orders.
  2. Click Advanced Search, enter the Order ID, then click Search.
  3. Once you find the correct order, click Edit shipment and provide the revised tracking number.

Allow 72 hours for the report and metrics to reflect the changes.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates