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This article applies to selling in: United Kingdom

Tracking FAQ

Mandatory input of carrier and delivery service/delivery method, and of tracking ID when using tracked delivery method.

From April 19, 2021, we will require you to provide the carrier name and the delivery service for all orders during the Ship Confirm process of self-fulfilled orders. You will also be required to provide the tracking ID for orders where you are using a tracked delivery service. Without this information, you will not be able to ship confirm your order. Amazon will automatically cancel orders if you have not confirmed dispatch within seven days of the expected dispatch date (find more details here). A delay in confirming orders can lead to increase in Late Dispatch Rate (LSR) which may lead to account suspension (find more details here).

Frequently Asked Questions:

1) How do I ensure I input carrier name and delivery service/ship-method?

In order to provide the carrier name and delivery service, please follow the below steps:

a. If using Seller Central, please select the carrier name from the drop-down list, then select the relevant delivery service from the second drop-down list. If your preferred carrier name and/or delivery service is not listed, please use ‘Other’ and enter the carrier name and/or delivery service used.

b. If using bulk feed, please enter the ‘carrier code’ and ‘delivery-service’ against each line item. If you use ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field. Please ensure that the ‘carrier code’ you provide matches the list of carriers available in the Seller Central drop-down. The delivery method name does not need to match exactly the ones mentioned in the below table (see FAQ 5)- these are just the most commonly used delivery services. However, those are the directional and most commonly used delivery method names. Detailed instructions on how to use bulk feed can be found here.

c. If using an integrator, please configure your integrator to provide us with the carrier and delivery service details. If this is not already configured, please contact your integrator to understand how to share carrier name and delivery service while confirming orders. Please ensure that the ‘carrier code’ you provide matches the list of carriers available in the Seller Central drop-down. The delivery service name does not need to match exactly with the ones mentioned in below table (see FAQ 5). These are just the most commonly used delivery services.

d. If using Buy Shipping, there is no action required. We automatically collect data on the carrier and delivery method used through this system. Find more details on Buy Shipping Services here

2) Why is this important?

With the carrier name, delivery service/ship-method and the tracking ID you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the order.

3) What do I enter if my carrier is not listed in Seller Central?

When you dispatch an order and do not see your carrier listed in the drop-down menu, please select ‘Other’ and identify your carrier in the text fields. We will add more carriers over time.

4) I do not use a carrier for my Digital products. What do I input as the carrier and delivery service?

While dispatch confirming your Digital products, please use the option ‘Other’ and input the carrier name as ‘Digital Delivery’. Use the text box to input the delivery service as ‘Other’ wherever required.

5) What should I do if my carrier does not provide a tracking number/ID?

You do not have to provide us tracking number for orders dispatched as untracked letters or dispatched through untracked delivery methods

6) What is a delivery service?

A delivery service, also known as Ship Method, is the product or service you purchase from your carrier. Below are a few examples of commonly used carrier and delivery service/ship-method combinations. The delivery method name does not need to match exactly the ones mentioned in below table. However, these are the most commonly used delivery services.

Carrier Name Delivery Service
Royal Mail Royal Mail 1st Class
Royal Mail Royal Mail 2nd Class
Royal Mail Royal Mail Special Delivery Guaranteed
Royal Mail Royal Mail Tracked 24
Royal Mail Royal Mail Tracked 24 (LBT)
Royal Mail Royal Mail Tracked 48
Royal Mail Royal Mail Tracked 48 (LBT)
Hermes (Next day)
Hermes Standard drop off
Hermes Standard Two Day drop off
Hermes Standard Courier collection
DPD DPD Classic
DPD DPD Express
DPD ExpressPak Next Day
DPD ExpressPak Saturday
DPD Parcel Next Day
DPD Parcel Saturday
DHL DHL Express
DHL Parcel
DHL International Mail
DHL eCommerce Parcel International Direct-Semi
DHL eCommerce Parcel International Direct-Standard
DHL eCommerce Parcel International Direct-Expedited
DHL eCommerce Packet International Economy
DHL eCommerce Packet International Standard
DHL eCommerce Packet Plus International
China Post China Post e-Courier Packet
China Post China Post e-Courier Priority
China Post China Post e-EMS
China Post China Post ePacket
China Post China Post Ordinary Airmail
China Post China Post Registered Airmail
Yun Express YunExpress Global Direct line (standard )-Tracked
Yun Express YunExpress Global Direct line with Battery-Tracked
Yun Express YunExpress Global Direct line non Battery-Tracked
Yun Express YunExpress Global Direct line (standard )-Untracked
Yun Express YunExpress Global Direct line with Battery-Untracked
Yun Express YunExpress Global Direct line non Battery-Untracked
Self Delivery Self Delivery
SF Express Ordinary Parcel-Standard
SF Express Registered Parcel-Standard
SF Express Ordinary Parcel-Economy
SF Express Registered Parcel-Economy
SF Express Ordinary Parcel-Special Line
SF Express Registered Parcel-Special Line
SF Express E-Commerce Express Standard
SF Express E-Commerce Express Priority
SF Express E-Commerce Express CD
Yanwen AIR ECONOMY MAIL
Yanwen AIR REGISTERED MAIL
Yanwen Direct Line Tracked Packet
Yanwen Direct Line Express
4PX QZ-4PX-Global Express
4PX OH/QC-4PX-PostLink Standard Registered Mail
4PX PY/PX-4PX-PostLink priority Registered
4PX HW-4PX-PostLink Standard2 Registered
4PX JW/O5-4PX-PostLink Economy Registered Mail
4PX JY-4PX-PostLink Economy SRM Registered Mail
4PX NX-4PX-PostLink Standard Ordinary
4PX FY-4PX-PostLink Standard large letter Ordinary Mail
4PX FV-4PX-PostLink Economy large letter Ordinary Mail
4PX ED-4PX-PostLink Economy2 Registered
4PX DS-4PX-PostLink Economy2 Ordinary Mail
4PX LR-4PX-PostLink Economy railway Ordinary Mail
SFC JPEXP-Japan Special Line
SFC STEXPFS-SFC Textile Line
SFC STEXPTH-SFC Special Line
SFC STEXPTHPH-SFC Special Line(General cargo)
WanB Express WANB EXPRESS
WanB Express WANB Smart Track
WanB Express WANB Semi Track
WanB Express WANB Post Smart
WanB Express WANB Post Economy
JCEX Jia-Packet

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your orders has a number of benefits:

  • Reduced buyer contacts: Approximately 40% of buyer contacts relate to delivery status. The Where’s My Stuff contact rate is 35 times greater for untracked orders than it is for tracked orders. Providing tracking numbers can help reduce the amount of time you spend answering delivery-related questions.
  • Decreased order defects: The order defect rate for untracked orders is 1.7 times greater than the rate for tracked orders.
  • Protection against A-to-z Guarantee claims: Without tracking, a seller automatically loses any ‘Order not received’ A-to-z Guarantee claim. Tracking helps protect yourself against these claims and prevent unnecessary losses. Additionally, because tracking gives buyers the ability to track the exact location of the dispatched package, sellers usually receive fewer claims.
  • Improved seller feedback ratings: Buyers who can track the progress of their packages tend to leave higher seller feedback ratings. Buyers tell us that getting their products on time and having the ability to track their packages are two of the most important reasons to leave positive feedback.
  • Reduced lost delivery costs: Tracking can significantly reduce the costs associated with a lost package. If a package is lost in transit, sellers can use tracking to find out where it was lost and determine the responsibility.

Which carriers provide tracking information to Amazon?

We currently support tracking information as verified by the following integrated carriers:

AAACOOPER, ABF, ADREXO, ALLJOY, AO, AOLDE, AOLUK, ARROW, ARROWUK, AUSTRALIAPOST, AUSTRALIAPOSTCONSIGNMENT, BELGIANPOST, BESTBUY, BJS, BLUEDART, BRT, CELERITAS, CENTEX, CHINAPOST, CHRONOPOST, CITITRAN, COLIS_POSTE, COLISSIMO, CORREOS, CORREOS EXPRESS, CTT EXPRESS , DBSA, DB-SCHENKER, DELHIVERY, DEUTSCHE POST, DHL, DHL ECOMMERCE, DHL HOME DELIVERY, DHL_DE, DHL_HB, DHL_NL, DHL_PARCEL, DHL_US, DPD, DPDDE, DPDFR, DPDUK, DPGM, DSV, DTDC, DXFREIGHT, EMIRATESPOST, ENERGO , ENERGOS, ENVIALIA, ESTAFETA, ESTESEXPRESS, FASTWAY, FDXG, FEDEX, FEDEX FREIGHT, FIRSTMILE, FURDECO, GATI, GEL, GELEXPRESS, GEODIS, GLS, GLSES, GLSIT, HERMES, HERMES UK, HMSHB, HOMELOGISTICS, ICC, IDS, INDIAPOST, JANIO, JAPANPOST, JCEX, JP_EXPRESS, KATOLEC, KNA, KUEHNE NAGEL, LA POSTE, MRW, NEXIVE, NINJAVAN, NLPOST, PANTHER, PARCELFORCE, PARCELFORCE , PILOTFREIGHT, PLTA, POSTE ITALIANE, QEXPRESS, QXPRESS, R+LCARRIERS, RABEN, RBNA, RHENUS, RIECK., ROADRUNNER, ROYAL MAIL, RPDA, SAIA, SDA, SEFL, SEINO, SEUR, SFC, SFEXPRESS, SINGAPOREPOST, SPEEDEX, STARTRACK ARTICLEID, STARTRACKCONSIGNMENT, SWA, TELEFLORA, TIPSA, TNT, TNT IT, TNTA, TNTNL, TNTUKA, TOURLINE EXPRESS, TUFFNELLS, UPS, UPSFREIGHT, USPS, VIR, VNLIN, WANBANG, WATKINS, WINIT, XPO, YAMATO, YANWEN, YDH, YELLOWFREIGHT, YODEL, YUNEXPRESS, YURTICI, 4PX

Note: Sellers are encouraged to use the above-mentioned carriers for delivering parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to the other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click on Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure that the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information I entered matches my carrier’s format for tracking IDs. What are some of the tracking ID formats used by Amazon-supported carriers?

Integrated carrier Tracking ID format
Royal Mail

Length: 13 to 21 characters

13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB)

16 Characters: Example: 021115C902CF0C99

21 Characters: Example: 0B014648800003598B011

Yodel

Length: 8 to 20 characters

Examples: JD0002123456789012, 8YDR098765432, 0980982.1

DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel deliveries: The delivery number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express deliveries:

  • National express deliveries have a 20-digit delivery number, known as a licence plate
  • International express deliveries have a 10-digit delivery number, also known as an air waybill (AWB)
  • The Express Valuepack has a 13-digit delivery number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)

USPS

Length: 10 to 20 characters

Example tracking IDs given below, spaces between characters are optional:

  • USPS Tracking® 9400 1000 0000 0000 0000 00
  • Priority Mail® 9205 5000 0000 0000 0000 00
  • Certified Mail® 9407 3000 0000 0000 0000 00
  • Collect on Delivery 9303 3000 0000 0000 0000 00
  • Global Express Guaranteed® 82 000 000 00
  • Priority Mail Express International™ EC 000 000 000 US
  • Priority Mail Express™ 9270 1000 0000 0000 0000 00 EA 000 000 000 US
  • Priority Mail International® CP 000 000 000 US
  • Registered Mail™ 9208 8000 0000 0000 0000 00
  • Signature Confirmation™ 9202 1000 0000 0000 0000 00

UPS

Length: 18 characters

Example: 1ZYC677458700Y1234

EMS/EUB

Length: 13 characters

Example: LX123456789CN

Hermes

Length: 14 to 20 characters

Example: 25367564567834

DPD

Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

La Poste

Length: 13 characters

Example: 3X95674563782

Colissimo

Length: 13 characters

Example: 6A45637899732

4PX

Length: 11 to 20 characters

Example: 125374659807

Chronopost

Length: 13 characters

Example: XU594494990FR

Yanwen

Length:11 to 13 digits

Example: AA368436743DE

TNT

Length: 10 characters

Example: MY67845673

FedEx

Length: 12 characters

Example: 108974567382

Energo

Length: 16 characters

Example: QWA1007845637586

BRT

Length:12 characters

Example: 078026745634

SDA

Length:13 characters

Example: 289045F005347

GLS

Length: 8 to 12 characters

Example: 297635647832

Parcelforce

Length: 9 to 14 characters

Example: 1256478673

SF Express

Length: 12 to 15 characters

Example: 12456784568

SEUR

Length: 12 to 22 characters

Example: 167385678456

MRW

Length: 12 characters

Example: 563456238978

TIPSA

Length: 22 to 30 characters

Example: 12323456345673890876456

Envialia

Length: 16 digits

Example: 0045637845673245

homelogistics

Length: 11 digits

Example: AA645637895

How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  1. In Seller Central, select Orders, and then click on Manage Orders.
  2. Click on Advanced Search, enter the Order ID, and then click on Search.
  3. Once you find the correct order, click on Edit shipment and provide the revised tracking number.

Allow 72 hours for the report and metrics to reflect the changes.

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