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This article applies to selling in: United Kingdom

Order fulfilment settings

The Order Fulfilment Settings page allows you to define the operating days, delivery days, and order cut-off times for your products. You will need to review and edit your Order Fulfilment Settings for both Prime and non-Prime products. The settings defined on this page will influence the Delivery Promise shown to customers, as well as the date you are expected to ship your orders.

The Order Fulfilment Settings feature has two sections: General Fulfilment Settings and Fulfilment Settings for Shipping Region Automation. The General Fulfilment Settings section will apply to your non-Prime Standard and Premium Shipping orders. The Fulfilment Settings for Shipping Region Automation section will apply to your Prime orders.

General Fulfilment Settings (Standard and Premium Shipping)

General Fulfilment Settings are used by Amazon to determine the delivery promise when your delivery regions (also known as shipping regions) are manually configured by you. A delivery promise based on carrier delivery capabilities is only available on Shipping Region Automation.

Note: Settings configured under General Fulfilment Settings will be applied to all shipping options that are not enabled with Shipping Region Automation. This includes Standard and Premium (1-day and 2-day) shipping. Use General Fulfilment Settings to configure order cut-off times and operating days for your products wherever you have not enabled Shipping Region Automation.

Fulfilment settings for Shipping Region Automation (Seller Fulfilled Prime)

Fulfilment settings for Shipping Region Automation are used by Amazon to determine the delivery promise when your delivery regions (also known as shipping regions) are configured based on your shipping service preferences. If you have enabled Shipping Region Automation on your shipping templates, you will be able to customize your fulfilment settings by day of the week and for each of your preferred shipping services. Amazon will use these settings to calculate the Expected Ship Date and Promise Delivery Date for products enabled with Shipping Region Automation.

Note: Since Shipping Region Automation is currently only available for Prime, these settings will not apply to Standard and Premium Shipping. Fulfilment Settings for Shipping Region Automation will only be visible if you are enrolled in Seller Fulfilled Prime (SFP).

Order cut-off times, operating days, and delivery days

You can view and edit your operating days, pick-up time/order cut-off times , and delivery days under Order Fulfilment Settings. These can be configured for both the General Fulfilment Settings and Fulfilment Settings for Shipping Region Automation.

Operating Days

Monday through Friday are considered mandatory operating days. You may turn on Saturday and Sunday as optional operating days. When turned on, these days will be considered towards the calculation of the Estimated Ship Date, that is, you will be required to ship out orders on Saturday and Sunday (except holidays). We will reflect next day promises to customers for Prime orders made on operating days, and you will be required to ship orders on the same day.

To enable weekends as an operating day for your Standard and Premium shipping :


  1. In Seller Central, go to Settings and click Shipping Settings
  2. Under General Shipping Settings, identify the Order Fulfilment Settings section and click Edit
  3. Under General Fulfilment Settings, look for Weekend Operations and check the box for Saturday and/or Sunday operations.
  4. Save.
Note: Turning on Saturday and/or Sunday as an operational day under General Fulfilment Settings will impact all products and all ship options where Shipping Region Automation is not enabled.

To enable weekends as an operating day for Prime offers:

  1. In Seller Central, go to Settings and click Shipping Settings.
  2. Under General Shipping Settings, identify Order Fulfilment Settings and click Edit.
  3. Navigate to Weekend Operations under Fulfilment Settings for Shipping Region Automation.
  4. Click on the Enable Weekend Operations button.
  5. Identify the shipping services you want to turn on for the weekend.
  6. Choose the pick-up time and Order cut-off time for the shipping service operating on Saturday and/or Sunday. Choose ‘No pick-up’ if a shipping service does not pick-up over the weekend.
  7. Select your order fulfilment preference for the weekend.
  8. Review all changes under Order Fulfilment Settings and save your changes.
Note:
  • Enabling weekend operations is optional. This does not mean that the order will need to be delivered on weekends. If weekend operations is turned on, these days will be counted towards your Expected Ship Date.
  • A shipping service that is enabled during the weekdays can be turned off for the weekend. However, if weekend operation is on, you must have at least one shipping service enabled that supports weekend pick-up.

Carrier pick-up times and order cut-off times

Order cut-off times are used to determine the Estimated Ship Date for products. Orders received before your set order cut-off time will have a ship date of the current day, while orders after the order cut-off time are expected to ship the next business day.

For shipping options that are not enabled with Shipping Region Automation (Standard and Premium shipping), the order cut-off time defined under General Fulfilment Settings is used. You can set the order cut-off time for Premium Shipping options based on your business needs. Order cut-off time is not applicable for Standard Shipping.

Note: The default cut-off times for the Premium ship option where you are required to ship the same day is 2:00 p.m. local time. The order cut-off time you set will be the same for all operating days.

In order to modify order cut-off times for General Fulfilment Settings:

  1. On Seller Central, go to Settings and click Shipping Settings.
  2. Under General Shipping Settings dashboard, identify the Order Fulfilment Settings section.
  3. Click Edit.
  4. Under General Shipping Settings, look for Order Cut-off Times.
  5. Set the desired order cut-off time for each Premium Ship option (1-day, 2-day delivery).
  6. Save your settings and review on the General Shipping Settings dashboard.

For shipping options that are enabled with Shipping Region Automation, the order cut-off times defined under Fulfilment Settings for Shipping Region Automation are used. You may set pick-up times and order cut-off times for each day of the week for the shipping services you use (including weekends). The order cut-off time will be automatically set to 30 minutes before pick-up time.

The default pick-up time in the UK is 2:30 p.m. local time for all shipping services. On weekends, you will have the option to set pick-up time to be as early as 12:00pm. At this time, the latest carrier pick-up time in the UK is 11:30 p.m. (thereby limiting the latest order cut-off time to 11:00 p.m.). If you want to change pickup time, you must ensure that you have agreed this with your shipping service in advance.

Note: The order cut-off times under Fulfilment Settings for Shipping Region Automation must be equal to or later than the cut-off time defined under General Fulfilment Settings.

To create or modify your pickup times by shipping service and by day of week:

  1. In Seller Central go to Settings and click Shipping Settings.
  2. Under General Shipping Settings, identify the Order Fulfilment Settings section and click Edit
  3. Navigate to Fulfilment Settings for Shipping Region Automation.
  4. Set your carrier pick-up time and order cut-off time for each shipping service.
  5. Select the “Set by days” option if the pick-up time and order cut-off time for the shipping services vary by different days of the week. If not, select the “Set by week” option to have the same pick-up and cut-off time for the whole week.
  6. If you have enabled Saturday and/or Sunday as an operating day, set your carrier pick-up times and order cut-off times for these days.
  7. Click save and review your selection on the General Shipping Settings dashboard.
Tip: Setting a later cut-off time allows you to show the customer a faster delivery promise for a longer period of time.
Important:
  1. The pick-up time and order cut-off time settings are captured and set at an account level in Shipping Settings.
  2. Default pick-up time in the UK is set by Amazon to 2.30 pm for weekdays and 12:00pm for weekends and cannot be later than 11.30 pm local time.
  3. Give yourself enough time to pick, pack, and ship your orders. The last pick-up time for each shipping service will impact the availability of the shipping service when you proceed to purchase a shipping label on Buy Shipping Services. You may not see your preferred shipping services on Buy Shipping if the label purchase time is less than 30 mins from the last carrier pick-up time defined by you. Label purchase cut-off time is set to order cut-off time.

Delivery days

Monday through Friday are considered mandatory delivery days. When using Shipping Region Automation to define delivery regions, customers will automatically be shown delivery promises for Saturday or Sunday for products when your preferred shipping services can deliver on these days. We will not show a delivery promise for the weekend if 1) the shipping services used to define your delivery regions do not support weekend delivery to the customer location and 2) if the customer has indicated that they are not open to receiving orders over the weekend.


Order fulfilment settings


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