The shipping cost table outlines the estimated shipping costs for UK seller fulfilled returns. We reserve the right to adjust charges after they are initially posted, to reflect adjustments by the applicable carrier or other service provider.
|Weight||Carrier||Shipping cost (Excluding VAT)|
|Up to 2 Kg||Royal Mail||£2.79|
|0 – 15 kg||Hermes||£2.75|
Items that exceed carrier stipulated weight and dimension limits, will not receive an Amazon generated prepaid return label. Ensure that item weight and dimension data are accurate in your inventory in Seller Central and or you can exempt these items from the prepaid label feature.
For more information, go to Request exemption from automatic return approvals.
Royal Mail parcel weights and dimensions: All parcels should not exceed:
Hermes parcel weights and dimensions: All parcels should not exceed:
Standard Returns Coverage:
Royal Mail is a maximum of £100.
Hermes liability cover is £20.
Hermes: You can find the invoices within Seller Central. Go to Reports > Tax Document Library > Seller Fee Invoices. Note that invoices issued on behalf of Hermes have the supplier name Grattan PLC.
Royal Mail: If you do not receive an invoice from Royal Mail, contact Selling Partner Support.
If you change your VAT information, update this information via your account. Go to Settings, choose Account Info, in the Tax Information section click VAT Information. To change VAT address, go to Add a new address.