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This article applies to selling in: United Kingdom

Two-step verification FAQ

How do I enable Two-Step Verification?

To enable Two-Step Verification, from Seller Central, go to Settings > Login Settings > Advanced Security Settings > Edit , and then click Get Started. You'll need to have access to one of the following:

  • A mobile phone that can receive a text message (SMS) or voice call, or has an authenticator app installed.
  • A landline phone that can receive a voice call.
  • A tablet that has an authenticator app installed.

You will also be asked to provide a backup method (a different phone number or an authenticator app) for using Two-Step Verification in case you don't have access to the first method. This is required, but you don't need to have this method on hand when you first set up Two-Step Verification.

See How to enable Two-Step Verification for step-by-step instructions.

Is Two-Step Verification required?

Yes, beginning November 1, 2017, all sellers must have Two-Step Verification enabled in order to access their Seller Central account.

Can I disable Two-Step Verification?

Sellers are required to have Two-Step Verification enabled beginning November 1, 2017. If you disable it, you'll need to go through the setup process again.

What is an authenticator app and where do I get it from?

An authenticator app generates a random code that you can use to sign in instead of requesting a phone call or SMS text to be sent to you. No Internet connection is required to generate the code, so authenticator apps are great solutions if you’re unable to receive text messages or voice calls for any reason.

Microsoft Authenticator or Google Authenticator are examples of authenticator apps for mobile devices. If you're using a Windows PC, laptop, or device, you can search the Windows Store for "authenticator app." Additionally, you can find browser-based extensions or add-ons on the Internet.

Once downloaded, you will need to set up the app on your device. Smart phones and devices with Microsoft Authenticator or Google Authenticator can scan the QR code from the Two-Step Verification setup page. You will be sent a code and asked to enter it on the webpage to complete the process.

For more information, see Use an authenticator app for Two-Step Verification.

Will I receive SMS or voice calls all the time?

No, but you'll need to be able to receive a code to complete setting up Two-Step Verification. At the end of the process, you'll have an option to make your device a "trusted device" so that you won't need to enter a code every time you sign in. This is done by selecting the Don’t ask for codes on this device check box. If you forget, you can update your settings the next time you log in. Select the check box when you enter the code, and you won't need to enter a code on that device again.

Note: There are a number of reasons outside of Amazon's control that might cause you to receive a code in the future. For example, if you don't allow cookies or clear them off of your device, you might receive a code again. You might also receive a code if you use a different browser than the one you previously used when trusting your device, you browse in an "anonymous" mode or you use other programs that mask your identity. If you're asked to re-enter the code, check Don't ask for codes on this device again.

Why can't I receive my authentication code via email?

Authenticator apps, SMS text, and phone calls can be more secure methods for receiving a code, so Amazon chooses to use those to provide you with a greater level of protection. For example, many people share the same password across accounts, and email can be accessed on public devices that you don't own.

The Two-Step Verification process requires you to enter your password and use a device that belongs to you to verify access. If a code is sent through email, it can be accessed from many different devices, which bypasses the second step of verification.

How does Two-Step Verification work if multiple users access my seller account?

If you have secondary users who each have a unique user ID, each of them will be required to enable Two-Step Verification. Once enabled, each user will have access to Seller Central with the same permissions they have today. If you have many users who share the same user ID and password for Seller Central, we recommend setting up each user with secondary permissions as a better security practice. Sharing a single user ID and password across multiple users is a security risk to you. For more information, see Set User Permissions.

Will Two-Step Verification affect my Amazon buyer account?

Yes, enabling Two-Step Verification on your seller account will also enable Two-Step Verification on your buyer account. If you don't want to have Two-Step Verification on your buyer account, you can open a separate Amazon account for buying. However, we recommend using Two-Step Verification on all of your accounts because it can help protect them from unauthorized access. You can minimize the number of times you receive a code by selecting Don’t ask for codes on this device during setup or when signing in.

Will enabling Two-Step Verification affect my third-party connections? (For example, screen scrapers, integrators or data aggregators.)

Two-Step Verification helps protect against security vulnerabilities and unauthorized access to your account. Two-step verification might affect some connections from third parties using screen-scraping technology to sign in to your account via a username and password. We encourage you to explore whether Marketplace Web Service (MWS) or Reports in Seller Central can provide the functionality for which you use third party.

What if I am traveling and don't have cell coverage to receive an SMS text or voice call?

In this scenario, the best solution is an authenticator app. Authenticator apps don't require cellular network coverage in order to generate a code.

What should I do if I do not have access to my mobile phone or device anymore?

There are several things you can do to ensure you always have access to your account. First, make sure to provide a reliable backup method when you enable Two-Step Verification. This way if you change your phone number or lose your cell phone, and forget to update your account, you'll still have access.

Second, make sure to keep your advanced security settings up to date. In Seller Central, click Settings > Login Settings > Advanced Security Settings > Edit to view your settings. You’ll need to receive a code and validate it before you can make any changes.

For a lost or stolen cell phone, contact your carrier and inform them that your device was lost or stolen. Ask them to block or suspend the line until you can locate the device or obtain a new one. If you are able to find a lost phone, you can add it back as a trusted device.

If you don’t have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified, you'll be able to log back into your account, usually within 12 hours of submitting your documents. Please note that Seller Support associates can't override this verification process.

What happens if I don't receive my Two-Step Verification code via SMS text message on my cell phone?

Click on “Didn’t receive the code?” link on the webpage where it asks you to enter your code. This will list any backup methods you designated when you set up your account. You can also choose to have a voice call to your mobile phone if the SMS didn’t arrive.

If you don’t receive a code during registration, check that the phone number you provided is correct. Make sure the phone number includes a region code, and your cell phone can receive SMS text messages.

How do I confirm if Two-Step Verification is correctly enabled?

In Seller Central, go to Settings > Login Settings > Advanced Security Settings > Edit to view your settings. If Two-Step Verification is enabled, you'll see a Configuring or Disable button. If you see a Get Started button, Two-Step Verification is not enabled.

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