Amazon does not always provide prepaid return shipping labels for auto-authorised returns. Exceptions include the following scenarios:
Where there is no coverage by the carrier. For more details about Amazon's
international returns policy, see Manage Returns.
Items that do not conform to carrier agreed weight and dimensional guidelines
and items classified as Hazmat (Hazardous Material) by Amazon. Such products
will not get a pre-paid label. Instead, either the customer or Amazon Customer
Service may reach out to the seller to provide a Hazmat-compliant label to
return the product. Seller must provide such a label to the customer and refund
the customer within two business days of receiving the product back.
Several programs and categories that are exempt from automated return
authorizations and prepaid returns. This includes:
Handmade
Amazon Custom
Sexual Wellness
Certified Preowned Watches
Professional medical supplies and professional dental supplies
Non-physical items (for example, warranties, digital software, or
digital coupons)
Items that are non-returnable by law and dangerous goods (hazardous
goods) in any given product category
Heavy and bulky items in any given product category
Note: Product exemption is based on the information
you provide to Amazon when listing your product. Please ensure that your
product information is accurante and complete at all times, in particular
information on dangerous goods (see for example Hazardous
and Dangerous Items).
Note: As of 30
August, 2021, the following categories and subcategories will also be
exempt.
Grocery and Wine
Video, Video Games, Software and DVD
Flowers & Bouquets and Fresh Cut Flowers
Hygienic items from categories Baby, Beauty, Health & Personal
Care, Personal Care Appliances
When a return is auto-authorized but ineligible for a prepaid return
label, we will provide the buyer a label with your return address. By default this label
is not prepaid and requires the buyer to add postage. You can contact the buyer to
coordinate the return and also issue your own prepaid return label.
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