Heavy and Bulky Shipping Template

The Heavy and Bulky shipping template is the fulfilment option that allows you to deliver Heavy and Bulky items from your own warehouse directly to the customer with arranged or scheduled delivery. By using the Heavy and Bulky shipping template, you are committing to deliver products conveniently for Amazon Customers, through at least one of the following shipping methods:

• Arranged Delivery: The carrier must contact the customer before the delivery in order to confirm the customer is at home.
• Scheduled Delivery: This shipping option allows the customer to choose a specific date/time slot at checkout.

What is a Heavy and Bulky product?

At Amazon, we consider a Heavy and Bulky item any product that meets one of the following characteristics:

1. Longer than 1.75 m on any of its sides.
2. Weight > 31.5 kg
3. Girth > 360 cm [Girth = Length + 2*(Height) + 2*(Width)]

Why should I use the Heavy and Bulky template?

Arranged Delivery allows customers to change their phone number at checkout for this particular delivery, reduce miss-deliveries, customer contacts and, therefore, lower your Order Defect Rate (ODR).

Scheduled Delivery allows customers to choose a date/time slot at checkout for their Heavy Bulky orders, allowing you to offer the best customer experience for these products, where the customer needs to be at home to receive the package. All the advantages of Arranged Delivery apply to Scheduled Delivery.

Once you assign an ASIN to the Heavy and Bulky shipping template, both delivery options allow you to set different Rates and Transit Times per region and allows you to provide with full order tracking to your customers.

The Heavy and Bulky shipping template will also allow you to run promotions (deals and coupons) with the products assigned to the template.

Once we confirm you are eligible and enable the Heavy and Bulky Shipping Template in your account, please follow the steps below to enable Arranged Delivery and/or Scheduled Delivery (adjust for MP) settings:

1. From the Settings drop-down, select Shipping Settings
2. From the Shipping Template List, click on Create a new template for Large and Heavy Items, and then click OK
3. Assign SKUs to the template you have just created

Eligibility Criteria

You must meet the below criteria to be invited to use the Heavy Bulky template and you must maintain the eligibility criteria to continue using the template.

1. Valid Tracking (VTR): You must use a carrier that provides Amazon with detailed tracking information for all of the SKUs linked to the delivery template for Heavy and Bulky items. For more information, refer to Valid tracking rate (VTR).
2. Delivery Performance: >96% of the orders using the delivery template for Heavy and Bulky Items need to be delivered at the arranged or scheduled time/date chosen by the customer (Delivery Estimated Accurate, DEA, >96%).
3. Products: You sell products that require two-man delivery (heavy/bulky items, >23 kg, >360 cm girth) and/or ASINs from selected subcategories that require special handling – TVs, Domestic Appliances, Furniture and Sports Equipment.
4. Arranged Deliveries: when using the HB template, you or your carrier must always contact the customer to arrange a delivery date (SMS, email or call are valid contacts)
5. Carrier: You must use one of the carriers listed below. These carriers are able to provide full tracking to the customer and contact them prior to delivery. They are:
   • Panther
   • DX
   • Arrow XL
   • DPD
   • Amazon Shipping
   • Expert Logistics
   • UPS
   • TNT
   • DHL
   • UK Mail
   • Yodel

Related pages

Tracking Number FAQ

Valid Tracking Rate

Valid Tracking Rate FAQ