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This article applies to selling in: United Kingdom

Error 20006

We were unable to process your image.

A number of factors can be partly responsible for this error. These include:

  • The image file name indicated in the URL does not have a valid extension.
  • The file format does not match one of the valid image file formats.
  • The URL contains an argument and is not a direct path to the image. For example: a question mark [?] in the URL.

The valid image file formats and extensions are:

  • GIF (*.gif)
  • JPEG (*.jpg)
  • TIFF (*.tif)
  • PNG (*.png)

Even if the URL ends in one of the three valid extensions, you should still check if the image file format is valid. Try this:

  1. Use Internet Explorer for Windows to access the URL.
  2. Click on ‘View’ menu and look for the ‘Source’ option.
  3. If you can select ‘Source’, then your file is a HTML document. View the source of your document and use the URL mentioned there.
  4. If you are unable to select the ‘Source’ option, then your file is an image file. Right-click on the image and choose ‘Properties’. An information box will appear which specifies the type of image.
  5. Make sure that your image type matches the list of valid extensions. If not, change the extension to match the image type.

Changing the extension of an image file does not change the underlying image format. For example, you cannot turn a bitmap (*.bmp) or Adobe Photoshop (*.psd) image into a JPEG image simply by changing the extension to *.jpg. A quick way to discover an image file’s format using Internet Explorer for Windows is to right-click on the image and choose ‘Properties’ from the context menu. The resulting information box will display the image file’s format.

Some Unix-, and Mac-based operating systems use four character file extensions such as *.jpeg and *.tiff. In such cases, simply change the extension to match the three-character version mentioned above.

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