A chargeback, also known as a charge dispute, occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A chargeback can be filed for a variety of reasons, ranging from non-receipt of the product to unauthorised use of the credit card.
If you are an Amazon Pay seller, please use the information on Handling chargebacks
As outlined in our Amazon Services Europe Business Solutions Agreement:
You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.
To prevent chargeback claims, follow these best practices:
Use the shipping address provided to you by Amazon. You are liable for any disputes filed for orders that you send to a different delivery address.
Use a shipping method with a valid tracking number.
Use delivery confirmation (signature required) for high value merchandise.
Keep a record of the date the order was shipped, the shipping method used, and any available tracking information for at least 6 months after the order date.