Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Verification on Delivery Related Guidance - e-cigarettes and related products

It is your responsibility to ensure that you and your products comply with all applicable laws and with policy. Amazon reserves the right to remove any listing it considers to be inappropriate for sale for any reason.

What should I be aware of for delivery of e-cigarette products?

Listing e-cigarettes or related products which require the e-cigarette flag requires that you ship the product with an Age Verification on Delivery (AVD) service and upload the tracking details for each product shipped to Seller Central.

E-cigarette and related products which require AVD must be shipped with one of the following carriers: UPS, Royal Mail, DPD, Parcelforce or Yodel. Guidance on what e-cigarette products require AVD can be found here.

Uploading tracking information for non-FBA shipments: There are two ways to upload tracking information for any age-restricted product you ship - see below for a step-by-step overview of each:

  1. When confirming orders one by one:
    1. Locate the order in Manage Orders and click Confirm Shipment.
    2. On the Confirm Dispatch page, enter the Ship Date, Delivery Method (including the carrier information), and the Tracking ID (supplied by the carrier).
    3. Enter any special notes about the order in the Seller memo field.
    4. Click Confirm Dispatch.

    More details on how to confirm shipments individually can be found here.

  2. Confirming multiple orders at the same time using Delivery Confirmation templates:
    1. Download and save the Shipping Confirmation template, a Microsoft Excel spreadsheet.
    2. Enter the dispatch information into the template.
    3. Save the spreadsheet as a tab-delimited text file.
    4. Upload the text file to
    5. Confirm that the upload was successful.

    More details on how to confirm multiple shipments at the same time can be found here.


What is Age Verification on Delivery (AVD)?

AVD is where the carrier delivering the product to the customer checks that the person receiving the product is over the legal age required to purchase the products in question.

Sign in to use the tool and get personalised help (desktop browser required). Sign in

Reach Hundreds of Millions of Customers

Start Selling on Amazon

© 1999-2022,, Inc. or its affiliates