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This article applies to selling in: United Kingdom

Amazon Partnered Carrier pallet shipments frequently asked questions

Important: Starting 1 January 2021, there will be an updated workflow for shipments between the UK and the EU using the Amazon Partnered Carrier programme. For these shipments, you must be customs compliant and prepare documentation for customs clearance. For more information, see Cross-border shipment workflow frequently asked questions.

To help you manage inventory transfers across the UK-EU border, we are offering a limited-time promotion. From January 1 to March 31, 2021, if you use a partnered carrier, you can benefit from the following:

  • Reduced transportation costs: Get discounted rates for cross-border FBA shipments between the UK and the EU until March 31, 2021.
  • No brokerage or handover fees: For sellers who use the partnered carrier customs brokerage services, Amazon will cover the brokerage fees for all shipment types. For pallet shipments, we will also cover the handover fee if you use a third-party customs broker for indirect representation.

For more information, see Post-customs border promotion frequently asked questions.

Note: Partnered carrier less-than-truckload (LTL) shipments are available in the UK, Germany, Spain and France for domestic and cross-border shipments to fulfilment centres. The option is currently unavailable for sellers dispatching from an address in Italy.

Do I need to ship a minimum number of packages or pallets?

For small parcels, a maximum of 200 boxes can be created per shipment. If your small parcel shipment weighs more than 200 kg or contains more than 30 parcels, you might find that the Partnered Carrier pallet (LTL) option is less expensive than other shipping options. For pallets, partnered carriers do not require a minimum number to be shipped. For LTL, the maximum number of pallets per shipment is 26 for the UK and 33 for the European Union.

Is there a minimum or maximum pallet weight?

There is no minimum weight for a pallet, but 500 kg is the maximum. All pallet shipments need to adhere to the standard FBA pallet shipment requirements.

Is there a minimum or maximum pallet height?

Non-stackable pallets shipped to UK warehouses must not exceed 120 cm x 100 cm x 180 cm (l x w x h). Non-stackable pallets shipped to a warehouse outside of the UK must not exceed 120 cm x 80 cm x 180 cm (l x w x h). For the Amazon Partnered Carrier programme, we do not accept stackable pallets. Any stackable pallets will be refused at pickup and may incur an additional cost.

Will Amazon send me a confirmation of my shipment?

Yes. Amazon will send an email, confirming the contents of the shipment, pickup date and primary point of contact the day before the shipment is due to be picked up. You should receive a confirmation email on the day before your collection. If you have not received this confirmation email by 1 p.m. on the day before your collection, raise a case with Selling Partner Support.

How do I confirm a pickup?

Once you have confirmed your Partnered Carrier Pallet shipment, the carrier tendering your shipment will get in touch with the main point of contact in your business (provided in shipment booking) to organise the pickup. They will do this via mail on the day before the shipment is due to be picked up. If you have not received any information from the carrier by 2 p.m., raise a case with Selling Partner Support.

Can I get a confirmation receipt from the carrier after the driver picks up my shipment?

Yes, all carriers can sign a printed copy of the shipment confirmation sent by Amazon (see question above). This document can be used as proof of collection for your shipment.

I need to change my pickup appointment. Whom should I contact?

We are not able to process shipment date and time changes through Seller Central at the moment. If your shipment pickup is in two business days (for example, you are enquiring on Monday and your pickup is Wednesday), you should contact your assigned carrier directly to reschedule.

  • UPS Freight: upsamazon@ups.com
  • Kuehne+Nagel: amazon-fba.overland@kuehne-nagel.com

If your shipment pickup date is more than two business days, you should cancel your shipment in Seller Central and create a case with Selling Partner Support to request a refund. You should be eligible to receive a full refund for the cancelled shipment.

The carrier did not turn up for my pickup appointment. What should I do?

If a carrier did not turn up for your pickup appointment, you should raise a case with Selling Partner Support. A member of our operations team will work with you to reschedule the pickup.

I cannot access the carrier portal. Whom should I contact?

Please contact the carrier directly to fix this technical issue.

  • UPS Freight: upsamazon@ups.com
  • Kuehne+Nagel: amazon-fba.overland@kuehne-nagel.com

If the issue persists, you should raise a case with Selling Partner Support.

The carrier refused to pick up my LTL shipment. Whom should I contact?

You should raise a case with Selling Partner Support. A member of our operations team will work with you to understand the root causes and reschedule the pickup.

Are there any restrictions on my pickup location?

Partnered carriers are not able to pick up from any ocean shipping terminal or port location. You will need to transfer your products to a shipping location outside the terminal or port that can accommodate the carrier’s equipment.

Pickup from islands is excluded from the regular offer and requires individual alignment with the carrier. For the full list, Visit the Amazon Partnered Carrier programme page.

What documentation is required?

Documentation required for a pallet pickup differs by carrier.

  • UPS: Sellers are required to provide a UPS collection sheet at pick-up. This will be generated within the UPS shipment creation portal ahead of the shipment. If you would like proof of pickup, print the Amazon confirmation email and have the driver sign it.
  • Küehne+Nagel: Sellers must also paste a label with the Amazon Reference Number (ARN) on every pallet where it is clearly visible. If you would like proof of pickup, print the Amazon confirmation email and have the driver sign it.

Cross-border shipments require additional documentation. For more information, see Cross-border shipment workflow frequently asked questions.

Whom can I contact in case of any issues, such as non-delivery, damaged or incomplete delivery?

You can raise a case with Selling Partner Support, and you will be asked to provide your shipment ID, proof of pickup and any other relevant documentation pertaining to the shipment. We will then investigate the case and work with the carrier to resolve the issue. Please also review the FBA lost and damaged inventory reimbursement policy.

Where can I track my partnered carrier shipment?

In Seller Central, once shipment has been created, Amazon will provide updates on your shipment status on the shipment events tab of the shipment.

You can also track your shipment using tracking portals:

  • UPS Freight: UPS will share your login details in an introduction email. To track your shipment, log in to the UPS SCS page and enter your FBA shipment ID. The FBA shipment ID can be found on both the Seller Central shipment page and on the confirmation email sent by Amazon the day before your shipment pickup.
  • Küehne+Nagel: Enter the Amazon Reference Number (ARN) on the Kuehne+Nagel public tracking page. The ARN can be found on both the Seller Central shipment page and on the confirmation email sent by Amazon the day before your shipment pickup .

Can I use the same carrier for all of my pallet shipments?

The Partnered Carrier programme has multiple participating carriers. The carrier for each shipment is selected based on the carrier’s available capacity and the cost. Because of this, sellers are not able to select a specific carrier for all of their shipments.

Do I need to have a dock door or forklift?

Partnered carriers can pick up pallets from locations that do not have dock doors or forklifts. Once the carrier has contacted your designated point of contact to organise pickup, please proactively share these details and other specific requirements for your shipment. If you ask for a tail lift service, you might experience a delay in pickup depending on whether the carrier has a tail lift truck available right away. Note that tail lifts are only available for collections of six pallets or less.

I ship my products to Amazon directly from the manufacturer or distributor. Can I still use the Partnered Carrier Programme?

Yes. All that you need are the shipment details when creating the shipment in Seller Central.

For example, if you want to use the Small parcel delivery (SPD) service, you must provide the number of boxes and the weight and dimensions of each box to get an estimated rate and print the shipping labels. Enter the manufacturer’s address as the Ship from location. Once you have printed the labels, send them to your manufacturer. Either you or your manufacturer must proactively contact the carrier to organise the shipment pickup.

Similarly, when selecting the Less than truckload (LTL) service, you must provide the number of pallets and the weight and dimensions of each pallet to get an estimated rate. It is best practice to include the supplier as the main point of contact for your business (provided in shipment booking) to organise the pickup. This will ensure that the carrier contacts the supplier to coordinate the shipment pickup.

What if the carrier picks up my shipment and it is rejected by Amazon?

The carrier will get in touch with you to discuss the next steps, including options to redeliver goods. If this occurs, additional fees may apply. If you think this was done in error, raise a case with Selling Partner Support.

Does the partnered carrier programme offer pallet exchange?

No. The programme does not offer pallet exchange.

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