For small-parcel, a maximum of 200 boxes can be created per shipment. If your small parcel shipment weighs more than 200kg or contains more than 10 parcels, you may find that the Partnered Carrier Programme Pallet (LTL) is less expensive than other shipping options. For pallets, Partnered carriers do not require a minimum number to be shipped. For LTL, the maximum number of pallets per shipment is 26 for the UK and 33 for the EU
There is no minimum weight for a pallet, but 500kg is the maximum. All pallet shipments need to adhere to the standard FBA pallet shipment requirements, which can be here.
Non-stackable pallets shipped to UK warehouses must not exceed 120cm x 100cm x 180cm (l x w x h). Non-stackable pallets shipped to a warehouse outside of the UK must not exceed 120 cm x 80 cm x 180 cm (l x w x h). For the Partnered Carrier Programme (PCP), we do not accept stackable pallets. Any stackable pallets will be refused on pickup and may incur an additional cost.
Yes. Amazon will send an email, confirming the contents of the shipment, pickup date and primary point of contact the day before the shipment is due to be picked up. You should receive a confirmation email the day before your collection. If you have not received this confirmation email by 1pm the day before your collection, please raise a case with Selling Partner Support.
Once you have confirmed your Partnered Carrier LTL shipment, the carrier tendering your shipment will reach out to the main point of contact in your business (provided in shipment booking) to organise the pickup. They will do this via mail the day before the shipment is due to be picked up. If you have not received any information from the carrier by 2pm, you should raise a case with Selling Partner Support.
Yes, all carriers can sign a printed copy of the shipment confirmation sent by Amazon (see question above). This document can be used as proof of collection for your shipment.
Today, we are not able to process shipment date/time changes through Seller Central. If your shipment pickup is two working days away (e.g. you are enquiring on Monday and your pickup is Wednesday), you should contact your assigned carrier directly to reschedule.
If your shipment pickup is more than two working days away, you should cancel your shipment in Seller Central and create a case with Selling Partner Support to request a refund. You should be eligible to receive a full refund for the cancelled shipment.
If a carrier did not turn up for your pickup appointment, you should raise a case with Selling Partner Support. A member of our operations team will work with you to rearrange the pickup.
Please contact the carrier directly (email@example.com; firstname.lastname@example.org) to fix this tech issue. If the issue persists, you should raise a case with Selling Partner Support
You should raise a case with Selling Partner Support. A member of our operations team will work with you to understand the root causes and rearrange the pickup.
Partnered carriers are not able to pick up from any ocean shipping terminal or port location. You will need to transfer your products to a shipping location outside of the terminal or port that can accommodate the carrier’s equipment.
Pickup from islands are excluded from the regular offer and require individual alignment with the carrier. Please see the PCP help page for the full list.
Documentation required for a pallet pickup differs by carrier.
You should raise a case in Seller Central with Selling Partner Support, and you will be requested to provide your shipment ID, proof of pickup and any other relevant documentation pertaining to the shipment. We will then investigate this case and work with the carrier to resolve this. Please also have a look at our FBA lost and damaged inventory reimbursement policy here.
Within Seller Central, Amazon will provide updates on your shipment status on the Shipment Events tabs of the shipment.
You can also track your shipment using tracking portals:
The Partnered Carrier Programme has multiple participating carriers. The carrier for each shipment is selected based on the carrier’s available capacity and the cost. Because of this, Sellers are not able to select a specific carrier for all of their shipments.
Partnered Carriers can pick up pallets from locations that do not have dock doors or forklifts. Once the carrier has contacted your designated point of contact to organise pickup, please proactively share these details and other specific requirements for your shipment. If you ask for a tail lift service, you may experience a delay in pickup depending on whether the carrier has a tail lift truck available right away. Please note that tail lifts are only available for collections of 6 pallets or less.
Yes. All you need are the shipment details while creating the shipment in Seller Central.
For example, if you want to use the Partnered Carrier Small Parcel Delivery service, you will need to know the number of boxes, and the weight and dimensions of each box to get an estimated rate and print shipping labels. Enter the manufacturer’s address as the ‘ship from’ location. Once you print the labels, send them to your manufacturer. Either you or your manufacturer will need to proactively contact the carrier to organise the shipment pickup.
Similarly, for Partnered Carrier Pallet, you will need the number of pallets, and the weight and dimensions of each pallet to get an estimated rate. It is best practice to include the supplier as the main point of contact in your business (provided in shipment booking) to organise the pickup. This will ensure that the carrier contacts the supplier to coordinate the shipment pickup.
The Carrier will get in touch with you to discuss the next steps, including options to redeliver goods. If this occurs, additional fees may apply. If you think this was done in error, you should raise a case with Selling Partner Support.
No. The PCP LTL Programme does not offer Pallet Exchange.