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This article applies to selling in: United Kingdom

Amazon Partnered Carrier Programme Pallet FAQs

Important: Please note that the PCP LTL Partner Carrier option is currently available for Sellers shipping from an address in the UK, Germany, Spain and France for domestic and cross-border shipments to Amazon fulfilment centres. The option is currently unavailable for Sellers shipping from an address in Italy. Once this option is available in other locals, this page will be updated.

Amazon Partnered Carrier Programme Pallet FAQs

Do I need a minimum number of packages or pallets to use the Partnered Carrier Pallet (Less than Truckload – LTL) service?

For small-parcel, a maximum of 200 boxes can be created per shipment. If your small parcel shipment weighs more than 200kg or contains more than 10 parcels, you may find that the Partnered Carrier Programme Pallet (LTL) is less expensive than other shipping options. For pallets, Partnered carriers do not require a minimum number to be shipped. For LTL, the maximum number of pallets per shipment is 26 for the UK and 33 for the EU

Is there a minimum and/or maximum weight for pallets to use the Partnered Carrier Pallet service?

There is no minimum weight for a pallet, but 500kg is the maximum. All pallet shipments need to adhere to the standard FBA pallet shipment requirements, which can be here.

Is there a minimum and/or maximum height limit for pallets to use the Partnered Carrier Pallet service?

Non-stackable pallets shipped to UK warehouses must not exceed 120cm x 100cm x 180cm (l x w x h). Non-stackable pallets shipped to a warehouse outside of the UK must not exceed 120 cm x 80 cm x 180 cm (l x w x h). For the Partnered Carrier Programme (PCP), we do not accept stackable pallets. Any stackable pallets will be refused on pickup and may incur an additional cost.

Will Amazon send me confirmation of my Partnered Carrier Pallet shipment?

Yes. Amazon will send an email, confirming the contents of the shipment, pickup date and primary point of contact the day before the shipment is due to be picked up. You should receive a confirmation email the day before your collection. If you have not received this confirmation email by 1pm the day before your collection, please raise a case with Selling Partner Support.

How do I confirm a pickup for a Partnered Carrier Pallet shipment?

Once you have confirmed your Partnered Carrier LTL shipment, the carrier tendering your shipment will reach out to the main point of contact in your business (provided in shipment booking) to organise the pickup. They will do this via mail the day before the shipment is due to be picked up. If you have not received any information from the carrier by 2pm, you should raise a case with Selling Partner Support.

Can I get a confirmation receipt from the carrier after the driver picks up my Partnered Carrier Pallet shipment?

Yes, all carriers can sign a printed copy of the shipment confirmation sent by Amazon (see question above). This document can be used as proof of collection for your shipment.

I need to change my pickup appointment. Who should I contact?

Today, we are not able to process shipment date/time changes through Seller Central. If your shipment pickup is two working days away (e.g. you are enquiring on Monday and your pickup is Wednesday), you should contact your assigned carrier directly to reschedule.

  • UPS Freight: upsamazon@ups.com
  • Kuehne + Nagel: amazon-fba.overland@kuehne-nagel.com

If your shipment pickup is more than two working days away, you should cancel your shipment in Seller Central and create a case with Selling Partner Support to request a refund. You should be eligible to receive a full refund for the cancelled shipment.

The carrier did not turn up for my pickup appointment. What should I do?

If a carrier did not turn up for your pickup appointment, you should raise a case with Selling Partner Support. A member of our operations team will work with you to rearrange the pickup.

I cannot access the carrier portal. Who should I contact?

Please contact the carrier directly (upsamazon@ups.com; amazon-fba.overland@kuehne-nagel.com) to fix this tech issue. If the issue persists, you should raise a case with Selling Partner Support

The carrier refused to pick up my LTL shipment. Who should I contact?

You should raise a case with Selling Partner Support. A member of our operations team will work with you to understand the root causes and rearrange the pickup.

Are there any restrictions on my pickup location for the Partnered Carrier Pallet Programme?

Partnered carriers are not able to pick up from any ocean shipping terminal or port location. You will need to transfer your products to a shipping location outside of the terminal or port that can accommodate the carrier’s equipment.

Pickup from islands are excluded from the regular offer and require individual alignment with the carrier. Please see the PCP help page for the full list.

What documentation is required for a Partnered Carrier Pallet pickup?

Documentation required for a pallet pickup differs by carrier.

  • UPS: Seller is required to provide at pickup a UPS collection sheet. This will be generated within the UPS shipment creation portal ahead of the shipment. If you would like proof of pickup, please print off the Amazon confirmation email and get the driver to sign this.
  • Küehne + Nagel: Seller must also paste a label with the ARN on every pallet where it is clearly visible. If you would like proof of pickup, please print off the Amazon confirmation email and get the driver to sign this.

Whom can I contact in case of any issues like non-delivery, damaged or incomplete delivery?

You should raise a case in Seller Central with Selling Partner Support, and you will be requested to provide your shipment ID, proof of pickup and any other relevant documentation pertaining to the shipment. We will then investigate this case and work with the carrier to resolve this. Please also have a look at our FBA lost and damaged inventory reimbursement policy here.

Where can I track my Partnered Carrier shipment?

Within Seller Central, Amazon will provide updates on your shipment status on the Shipment Events tabs of the shipment.

You can also track your shipment using tracking portals:

  • UPS Freight: input your FBA Shipment ID here. The FBA Shipment ID can be found in both the FBA PCP Pallet shipment and on the confirmation email sent by Amazon the day before your shipment pickup. UPS will share login details to track your shipment.
  • Küehne + Nagel: input Amazon Reference Number (ARN) here. The ARN can be found in both the FBA PCP Pallet shipment and on the confirmation email sent by Amazon the day before your shipment pickup.

Can I use the same carrier for all of my Partnered Carrier Pallet shipments?

The Partnered Carrier Programme has multiple participating carriers. The carrier for each shipment is selected based on the carrier’s available capacity and the cost. Because of this, Sellers are not able to select a specific carrier for all of their shipments.

Do I need to have a dock door or forklift to use the Programme’s Pallet service?

Partnered Carriers can pick up pallets from locations that do not have dock doors or forklifts. Once the carrier has contacted your designated point of contact to organise pickup, please proactively share these details and other specific requirements for your shipment. If you ask for a tail lift service, you may experience a delay in pickup depending on whether the carrier has a tail lift truck available right away. Please note that tail lifts are only available for collections of 6 pallets or less.

I ship my products to Amazon directly from the manufacturer or distributor. Can I still use the Partnered Carrier Programme?

Yes. All you need are the shipment details while creating the shipment in Seller Central.

For example, if you want to use the Partnered Carrier Small Parcel Delivery service, you will need to know the number of boxes, and the weight and dimensions of each box to get an estimated rate and print shipping labels. Enter the manufacturer’s address as the ‘ship from’ location. Once you print the labels, send them to your manufacturer. Either you or your manufacturer will need to proactively contact the carrier to organise the shipment pickup.

Similarly, for Partnered Carrier Pallet, you will need the number of pallets, and the weight and dimensions of each pallet to get an estimated rate. It is best practice to include the supplier as the main point of contact in your business (provided in shipment booking) to organise the pickup. This will ensure that the carrier contacts the supplier to coordinate the shipment pickup.

What if the carrier picks up my shipment and it is rejected by Amazon?

The Carrier will get in touch with you to discuss the next steps, including options to redeliver goods. If this occurs, additional fees may apply. If you think this was done in error, you should raise a case with Selling Partner Support.

Does the PCP Programme offer pallet exchange?

No. The PCP LTL Programme does not offer Pallet Exchange.

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