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This article applies to selling in: United Kingdom

Post a public reply

Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage of this feature will enable prospective customers to view your response to the feedback, which can potentially increase their trust in your business. Follow the steps outlined to post a public reply to specific feedback:

  1. Go to the Feedback Manager .
  2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

Note the following guidelines when you post a public reply:

  • Do not provide any private information about yourself or the customer including personal information such as contact information (names, emails, phone numbers and addresses) or payment information.
  • Leaving a response will not have a numerical impact on your feedback score.
  • Once submitted, responses can be removed, but they cannot be changed.
  • Do not ask the customer questions or start a dialogue, because customers cannot respond to your public reply.
  • If the customer’s feedback is suppressed in the future, this response will also be suppressed.

  • Customers have 90 days to leave feedback from the time that their order is confirmed and can remove feedback at any time, at their discretion. Amazon will only remove feedback when it meets the criteria specified in our policy. For more information, refer to Can Amazon remove customer feedback?
  • You cannot offer discounts or other kinds of incentives in exchange for positive feedback or the removal of negative feedback. For more information, refer to Selling Policies and Seller Code of Conduct.

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