FBA inventory reimbursement policy: Fulfillment centre operations claim

This page applies to eligible items that are lost or damaged by an Amazon fulfilment centre or a facility operated on behalf of Amazon, after we receive them from you. These lost or damaged items are reported in your Inventory Adjustments report.

The process to a file a claim varies by where in the fulfilment process your item is lost or damaged:

• Shipment to Amazon
• Fulfillment centre operations
• FBA customer returns
• Removals

You must submit your claim no sooner than 30 days and no later than 18 months after the date the item was reported lost or damaged in your Inventory Adjustment report. Claims submitted outside of this window are not eligible for reimbursement.

• Check your Inventory Adjustments report to confirm the date and adjustment code of the loss or damage to your items.
• Check your Manage FBA Inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective).
• Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by FNSKU and date to filter the results.

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

For damaged items, enter the Transaction Item ID in the following tool to check your eligibility and file a claim. You can find the Transaction Item ID in the Inventory Adjustments report.

For lost items, open a claim through the Contact Us page in Seller Central. You must provide either a Transaction Item ID or the FNSKU.

You may be asked to provide additional information such as the date or location (for example, the Amazon fulfilment centre ID) of the loss or damage to your item.