The requirements and limitations below apply to the reimbursement of Fulfilment by Amazon (FBA) fees that we determine were charged using inaccurate weight or dimensions. This policy does not apply to other fee reimbursements.
Amazon will reimburse the FBA fees if we confirm that they were charged using inaccurate weight or dimensions. When the weight or dimensions that the seller provides vary from Amazon’s verified measurement, our measurement will govern.
If you have reviewed the weight and dimension data in the fee report and you still believe that it is inaccurate, contact Seller Support and open a research request.
To be eligible for a reimbursement, you must provide the following documentation:
For each fee charge, you may only file one claim. Additional claims for the same fee charge will be declined.
We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed.
Once we have completed our investigation, we will notify you whether you are eligible for reimbursement.
If you disagree with the investigation’s conclusions, you can file an appeal. Amazon's appeals determinations are final.