Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Temporarily limiting shipments weighing over 15kg

Frequently asked questions

What change is occurring?

In order to protect the well-being and safety of our employees and to ensure our continued adherence to guidance from local and international health authorities regarding social distancing, we are temporarily limiting receiving, restocking, and shipping for products that require two people to pick, pack, or ship. This applies to parcels and individual products weighing more than 15kg.

For products and parcels already on their way to our fulfilment centres and that are over 15kg, we will make every effort to receive these products while adhering to guidance from health authorities. This includes using mechanical means to receive and process the order. Any shipment rejected will be sent back, however we expect these cases will be limited.

If you have already created a shipment for products weighing over 15kg and that have not already been shipped, please cancel the shipment. You can create a new shipment and the tool will advise you if there is a fulfilment centre capable of handling your product.

For products weighing under 15kg, please limit your total parcel weight to 15kg.

For products where we stop taking customer orders because we are not able to pick, pack, or ship them, we will waive monthly storage fees for the impacted duration.

When will you resume receiving and processing products over 15kg?

We are making this change to protect our employees and adhere to guidance from local and international health authorities regarding social distancing. We are monitoring developments related to COVID-19 and will resume regular operations accordingly.

Will I continue to be charged fees for my affected inventory?

For products where we stop taking customer orders because we are not able to pick, pack, or ship them, we will waive monthly storage fees for the impacted duration.

What will happen to shipments already in transit?

For products and parcels already on their way to our fulfilment centres and that are over 15kg, we will make every effort to receive these products while adhering to guidance from health authorities. This includes using mechanical means to receive and process the order. Any shipment rejected will be sent back, however we expect these cases will be limited.

Can my products be transferred to another fulfilment centre that is able to handle them?

Transfers are not possible at this time.

Does this apply to Amazon Retail products?

Yes.

What happens if my Inventory Performance Index (IPI) score falls because of this?

We are working diligently to account for this change in your IPI score and in storage limits for the following quarter.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thank you again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates