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This article applies to selling in: United Kingdom

Upload your invoices

Importance of VAT invoicing

Amazon sellers have to comply with all applicable legal requirements, the Amazon Services Europe Business Solutions agreement and the associated policies including the Amazon Business invoicing policy. You should consult your tax advisor to verify the situations in which you are legally required to issue a VAT invoice.

In situations where you are not legally required to issue VAT invoices:

  • For orders from business customers, you still need to issue a receipt. Read the Amazon Business invoicing policy for more information about your invoicing obligations for orders from business customers.
  • For orders from non-business customers, uploading a receipt is not mandatory at this time, but we encourage you to do so because it provides the best customer experience.

Uploading invoices and credit notes on Seller Central

You can manually upload invoices and credit notes on Seller Central for each order through the Manage Orders and the Order details pages. To upload an invoice:

  1. Go to Manage Orders and locate the order for which you want to upload an invoice or credit note.
  2. Click Upload invoice. A window will open up, showing you all the past invoices and credit notes that you have uploaded for this order. If you have not uploaded any documents for this order, the list will be blank.
  3. Click Upload another invoice or credit note (if you have uploaded documents for this order earlier) or Upload (if you have not uploaded documents for this order earlier). Upload the document, and choose whether you are uploading an invoice or a credit note.
  4. Enter the Invoice number. In case of a credit note, this should be the credit note number.
  5. Click Upload.

After you upload the invoice or credit note, Amazon will process the document. This can take up to 15 minutes. Once processing is complete, the customer can download it from the Your orders page in their account.

Uploading invoices or credit notes using a solution provider

If you use a third-party solution provider for invoicing, check this list to know whether your solution provider supports automatic invoice uploads. If your solution provider does not support invoicing, we recommend you contact them for more information.

Frequently asked questions

What are the legal requirements for invoicing?

Taxable persons doing business in the EU are subject to a single set of EU-wide invoicing rules (Articles 217-240 of the VAT Directive) whilst taxable persons doing business in the UK are subject to separate requirements (Regulations 13-20 of the VAT Regulations 1995). Under these rules, every taxable person should issue an invoice (either by themselves or through a third party) in most business-to-business (B2B) supplies and certain business-to-consumer (B2C) transactions. In addition, there may be specific national rules on transactions requiring an invoice. For the exact requirements applicable to you, contact your tax advisor.

How will customers get the invoices I upload?

Customers can download your invoices from the Your orders page in their account.

When should I upload an invoice?

You can upload invoices any time after order confirmation but for orders from Amazon Business customers, per Amazon Business invoicing policy, you must upload invoices within one working day after dispatch. For returns, you must upload credit notes within one working day after return confirmation. For orders and returns where you are not legally required to provide an invoice or a credit note, we strongly encourage you to upload it within one working day after dispatch, for best customer experience.

I currently email invoices to customers. Should I continue?

No. You should stop emailing invoices to customers. Read the Amazon Business invoicing policy for more details.

What information should be present on an invoice?

VAT invoices and credit notes have to comply with the applicable law. Based on the EU VAT Directive and UK VAT regulations, invoices and credit notes must contain certain mandatory information. Certain country-specific details might need to be included as well. More information is available here. Consult your tax advisor for further guidance.

How can I get a buyer’s VAT information?

You can get a buyer’s VAT information from the relevant reports. To do so, go to Add or remove order report columns, enable Business orders, Buyer tax identifiers, Billing and Buyer company name, and save your changes. Only users who have permissions to manage orders and order reports can make this change. After you have saved the settings, the following columns will start appearing in the relevant reports:

  1. is-business-order (indicates whether the order was placed by an Amazon Business customer)
  2. buyer-tax-registration-id (buyer’s tax ID)
  3. buyer-tax-registration-country (country in which the tax ID is registered)
  4. buyer-tax-registration-type (type of tax registration of the buyer)
  5. buyer-company-name (buyer’s company name)
  6. bill-address-1 (buyer’s billing address)

For MFN orders, you will find all columns in Order reports. For FBA orders, you will find columns (1) to (5) in All Orders report and column (6) (bill-address-1) in Amazon Fulfilled Deliveries – Tax Invoicing.

Note: If you still cannot see a buyer’s VAT information after following the above steps, provide an invoice or a receipt (as the case may be) using the available information. Consult your tax advisor for further guidance.

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