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This article applies to selling in: United Kingdom

Small and Light error messages

Below are error messages you might see when enrolling products in FBA Small and Light and information to help you resolve the errors.

Error message More information
The provided MSKU did not match any existing offers. Please ensure the MSKU is valid and has been entered correctly (a common issue is extra spaces before or after the MSKU in the Excel file), and save Upload tab only in tab-delimited (.txt) format prior to upload.

Check that the Merchant SKU is valid and entered correctly.

Amazon now accepts inventory templates in Excel format. You no longer have to save your inventory template as a text file before uploading it.

This product is missing package weight information in Seller Central. Ensure that field is present in product template; review and update information for this product by clicking on the Edit and More Details button in your Manage Inventory page. The required field for Small and Light programme is weight (not ‘item weight’ or ‘shipping weight’). The weight field needs to be included in your inventory template and filled out.
This product is missing package dimensions information in Seller Central. Please make sure that the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. Package Dimensions, Length, Width, Height is the required field for the Small and Light programme (not ‘item dimensions’). The package dimensions field needs to be included in your inventory template and filled out.
Adult products are not eligible for the Small and Light programme. For more information on the programme’s product eligibility requirements, refer to FBA Small and Light page.

Warranties are not eligible for the Small and Light programme. For more information on the programme’s eligibility requirements, refer to this Help page.
There are {nonUnoInventory} units of existing inventory for this offer. You can have a maximum of 30 inventory units in the existing FBA network prior to enrolling into Small and Light. Please either sell through the excess ({excessNonUnoInventory}) units or remove them before enrolling this offer. You may also create a new offer (Merchant SKU) and resubmit the product for enrolment. A new Merchant SKU can be created in this page. Only limited amounts of inventory of existing offers in standard FBA can be converted to the Small and Light programme. If your inventory (including created shipments) exceeds that limit, please follow the suggested instructions. Once enrolled in Small and Light, the limit no longer applies and you can send in more inventory to Small and Light fulfilment centres
Used products are not eligible for the Small and Light programme. For more information on the programme’s eligibility requirements, refer to this FBA Small and Light page.

The provided Merchant SKU has already been associated with a product in FBA and cannot be enrolled in the Small and Light programme. You may create a new offer (Merchant SKU) and resubmit the product for enrolment. A new Merchant SKU can be created in this page. For items in your inventory that are tracked using manufacturer barcodes, you will need to create a new Merchant SKU for Small and Light. First, create the new MSKU, as a self-fulfilled offer. Then enrol the MSKU in Small and Light and we will convert the offer to FBA.
The customer restriction on this product is ineligible for Small and Light programme. For more information on the programme’s eligibility requirements, refer to this FBA Small and Light page.

The Small and Light programme is not available in the selected marketplace.

Your account is not eligible for the Small and Light programme due to issues related to recent customer complaints and/or listing problems. If you have any further questions, please contact Seller Support. You can reapply to Small and Light again after making additional sales without complaints, listing problems, or issues with inventory shipped to the fulfilment centre.
This product does not meet the sales velocity requirement for the Small and Light programme. For more information on the programme’s eligibility requirements, refer to this FBA Small and Light page. Small and Light is intended for fast-moving products with a minimum of 10 units sold in the previous four weeks. If you see that your product meets or surpasses the sales requirement but you still get the error, there may be a lag in the reporting. Check the performance of your product again the next Monday, when data is updated.
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