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This article applies to selling in: United Kingdom

Send to Amazon: Change or cancel your shipment

Cancel a shipment

You can cancel your Send to Amazon shipment by clicking on the Void shipments and charges button at the bottom of the workflow page. Voiding will cancel all shipments you created and move them into Cancelled status in your Shipping Queue.

Once you cancel your shipments, you can no longer use the Fulfilment by Amazon (FBA) box ID labels and carrier labels generated for those shipments, and the shipments are no longer expected at the fulfilment centre.

Void Amazon partnered carrier charges

For small parcel shipments, after you have confirmed shipping selections and accepted charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund. Beyond the 24-hour window, voiding will cancel all shipments you have created, but you will not be able to void the shipping charges.

Important: This beta version of Send to Amazon does not support Amazon partnered carriers for pallet shipments. To use a partnered carrier for your truckload shipments, use an alternative shipment creation workflow. For more information, visit Shipping products to Amazon.

Change the ship date

If your expected Ship date changes after you confirm your shipment, you can update it in step 3 of the workflow, Print box labels, by clicking Change ship date.

Change shipment contents

If you need to change the contents of a shipment after shipment creation, click See/edit contents in the shipment details box after confirming the shipment.

Important: Before the shipment arrives at the fulfilment centre, you can increase or decrease the number of units by up to 5% or 6 units, whichever is greater. If you need to make changes beyond those limits, you must cancel the shipment and create a new one.

Frequently asked questions

Can I change my shipping mode or carrier without cancelling all my shipments?

In this beta version of Send to Amazon, voiding will cancel all shipments you created and move them into Cancelled status in your Shipping Queue.

Can I change my ship-from address after my shipment is completed?

The ship-from address cannot be changed once the shipment has been finalised. You will need to cancel your shipment and create another one with the correct ship-from address.

Can I cancel individual shipments in my workflow?

No, it is not possible to cancel individual shipments in Send to Amazon.

Amazon may route your inventory to multiple fulfilment centres to place it closer to customers and reduce the time to deliver orders for your products. Make sure to send your products to the fulfilment centres assigned in step 2 of the workflow, Confirm shipping.

Can I add or remove boxes in a shipment after shipment creation?

Within the current adjustment limit – 5% or 6 units per SKU per shipment, whichever is greater – you can remove boxes from a shipment by reducing the unit quantity in the boxes to zero. It is not possible to add boxes to a shipment, although we are working to add this feature.

Can I edit box weight and dimensions after shipment creation?

No, it is not possible to edit box weight and dimensions after shipment creation, although we are working to add this feature.

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