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This article applies to selling in: United Kingdom

Common reasons you cannot find your Handmade listings

There are several reasons why you could be having difficulties finding your products listed on Amazon. These can range from issues related to the listings themselves to issues with your account.

When searching for your listings on the website, be sure you:

  • Check your title, description and key words and ensure they are specific to your product.
  • Use specific search terms when searching for your items on the website.

Note: Using general search terms like ‘painting’ or ‘wall hanging’ may bring up too many results and your listing may get lost within a very large group of listings for similar items.

Listing-related reasons

  1. Items are out of stock: Verify the stock levels for your inventory do not say “0”. This can be validated and updated on your Manage Inventory page in the Available column. This can be due to a couple of different reasons:
    • You have sold out of stock.
    • Amazon has received orders equal to your last declared inventory amount.
    • You did not provide a quantity for your products when you created them.
  2. Private & Adult listings: If your products are marked as ‘Private’ or ‘Adult’ they will not be displayed via general search. See below for more detail on when to use these fields.
    • Adult Listings: Adult listings should only be used to specify whether your product is designed for use in sexual activities or that it contains explicit images, titles, or any other content intended to sexually arouse. Since these products are not suitable for children or sensitive audiences, the product listing will be restricted on Amazon. See Adult products policies & guidelines for more information.
    • Private Listings: Private listings are only for custom orders you want to share with a specific customer. These listings should be used if a customer requests a custom product, and can only be seen by customers if you send them the direct link. A private listing will not show up within your store or search results. If left blank, defaults to 'No.'
  3. System has not synchronized: If you just added your listing, please allow the system to synchronize. This can take 3-4 hours until your listing is completely synchronized and searchable on the website.
  4. Errors in Inventory Upload: If you recently uploaded an inventory file, there could have been errors that haven’t been addressed yet. Use the Check My File feature on the Add Products via Upload page to validate your Inventory File and then re-upload.

Account-related reasons

  1. Vacation Mode: Verify that you that your Vacation Settings are set to Active.
  2. Account is under product quality or performance review: If you have any customer complaints, take a moment to review them by clicking View details on the Product Policy Compliance section of the Account Health page. You should also have a corresponding notification in your Performance Notification. For more information related to Product Quality or Performance reviews, see Account Health FAQ.
  3. Account is awaiting account verification:
    • Existing Selling Account: If you have an existing, Individual selling account, but are new to Handmade, your listings will be suspended while your account is being reviewed. This can take up to three days after submitting documentation. If you have not submitted your documentation, follow the instructions that either came in your Performance Notifications or in the banner displayed on the main page of Seller Central.
    • New Selling Account: New Selling accounts are subject to identity verification and your product listings will not be active until you have passed verification.
  4. Tax information is missing: If your tax information is missing from your account, you should see a banner displayed on the main page of Seller Central when logging in. Follow the instructions in the banner to submit the requested information.
  5. Shipments have not been received: If your listings are Fulfilled by Amazon and your products sent to Amazon, they may not have arrived or finished the receiving process. You can verify shipments in your Shipping Queue.
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