Upon creating liquidation orders, you may encounter one of the following error messages in Seller Central. The reason and resolution for each error message is described below.
Error message | Reason | Resolution |
---|---|---|
Product is not eligible. | Items you are trying to liquidate are not eligible for the liquidation channel. | To learn more about eligible items, visit FBA Liquidations and refer to the ‘Product eligibility’ section. |
Inventory is classified as Hazardous Material (Hazmat) - please contact us. | Hazmat items are not eligible for liquidations. | To learn more about eligible items, visit FBA Liquidations and refer to the ‘Product eligibility’ section. |
Inventory ineligible for liquidation due to product restrictions or Amazon policies. | As per Fulfilment by Amazon policies, restricted items are not eligible for liquidations. | To learn more about product requirements and restrictions, visit FBA product restrictions. |
Inventory in location that cannot process removals - please contact us. | Item is currently stored in a fulfilment centre that does not process removals. We advise you to wait until the unit is transshipped to a fulfilment centre that can process removals. | Contact us for further support. |
Liquidation partner could not be found for inventory. | Currently, no liquidation partner has the capacity to receive the item. We cannot arrange a buyer for the inventory. | Amazon currently doesn’t have a liquidation partner who will purchase these units. We are constantly working to expand our network of wholesale liquidation partners for a wider range of product categories. |
VAT Calculation Services is deactivated. | VAT Calculation Service (VCS) has been deactivated since the liquidation order creation for your account. | VAT Calculation Service is a programme eligibility requirement. Ensure that you remain eligible in order to avoid any issues. Register for the VAT Calculation Service. |
Inventory ineligible for liquidation due to the unverified VAT status. To learn more, visit the help page. | You need to have a valid VAT number in the country where the inventory is stored in order to be eligible for liquidations. | Add a verified VAT registration number or VAT number to your account. |
Inventory temporarily unavailable for removal as a result of an in-progress transaction or other process – please check again in a few days. | The units you are trying to liquidate are currently unavailable for liquidations. They may be a part of another liquidation order. | Contact us for further support. |
Inventory is not available for removal; please try again in two days or contact Selling Partner Support. | This happens when your inventory is either being transferred within fulfilment centres or it is still being processed inbound. | Wait two days or contact us for further support. |