You can add a new credit card following the steps below:
Normally, it will take less than two minutes for us to verify your credit card. However, depending on your card issuer and network, it can take up to 48 hours for Amazon to update your seller account with any new credit card information. Note that, in some instances, you may be redirected to your financial institution to verify your card with a security challenge prior to being redirected back to Amazon. A separate security challenge may be surfaced to verify that you are the card holder for each card you provide to Amazon and for each store you wish to sell in.
Yes, you can use different credit cards in different Amazon stores.
When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorise a charge for a small amount; Amazon will not actually make the charge. We will complete the authorisation process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorisation may or may not show up as a pending charge. The authorisation should disappear from your credit card statement in 3-5 working days, subject to your financial institution’s policies.
If your credit card is not being used as the charge method in any of the Amazon stores where you sell, you can delete the card following the steps below:
If your credit card fails the verification, you will see a banner in your seller account informing you that a valid credit card is needed in order for you to continue selling on Amazon. You will also receive an email after the verification failure. If your credit card is listed as invalid, you will not be able to manage your listing, inventory or shipment, or receive disbursements from Amazon.
To prevent your card from being used by any unauthorised party on Amazon, your financial institution may ask you to complete a security verification prior to authorising your credit card. In this case, you may be asked to enter a unique security code before completing the verification. The code will be sent to you either via SMS, email or token, whichever you have set up with your financial institution. Alternatively, your financial institution may ask you to verify the transaction using fingerprint or facial recognition technology if you have this in place already.
If there is a problem with your security verification, you can retry your verification by following the prompts in your Charge Methods, and ensure that:
If you still get an error message or cannot complete verification successfully, please contact your financial institution or visit your local branch, as they might be able to provide further details on the problem with your verification. Then try completing the process again. It may take up to 48 hours for your card to be authorised. If you continue to experience issues with your card, we recommend entering an alternate credit card.
We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.
If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.
A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiry date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.
Your financial institution may only allow your credit card to be used in certain countries. As a result, you may see the same credit card being honoured by Amazon in some of our stores, but not in others. Contact your financial institution to determine the countries your card is eligible to be used in.