Send to Amazon: Confirm shipping

Once you have provided box content information for each SKU that you want to ship, you can proceed to Step 2 of the Send to Amazon workflow, Confirm shipping. This page has information on reviewing your shipment, setting the ship date, and setting the shipping mode for small parcel and pallet shipments.

• Step 1 – Choose inventory to send
• Step 2 – Confirm shipping
• Step 3 – Print box labels
• Step 4 – Confirm carrier and pallet information (for pallet shipments only)
• Step 5 – Print pallet labels (for pallet shipments with an Amazon partnered carrier only)

Watch our video on Introduction to Send to Amazon.

By default, your inventory may be routed to more than one fulfilment centre. The fulfilment centres are selected based on the products that you are shipping and where you are shipping them from. Placing your inventory closer to customers can reduce the time to deliver orders for your products.

The shipment destination details on this page in the workflow may update if you do not confirm them within 24 hours. By confirming shipping, you agree to send your shipment to the assigned fulfilment centres and to pay any applicable estimated charges for shipping, prep, labelling and placement.

To confirm shipping, follow these steps:

1. Enter the estimated Ship date for the shipment in the workflow. Telling us the date on which you expect to hand off your inventory to your carrier lets us plan for the arrival of your inventory and avoid unnecessary delays.
2. Select your Shipping mode. The shipping mode refers to how your shipment will be transported. You can send your inventory as Small parcel delivery to Amazon or Arranging for an LTL or Truck Load Delivery to Amazon.
   Important: When you create your shipment, make sure you select the correct shipping mode and Ship from address. If you send a shipment using a different mode to what you selected, the shipment may encounter problems when the carrier requests a delivery appointment or it may be refused at pickup.

Small parcel delivery (SPD) is for items packed in shipping boxes that are individually labelled for delivery. Normally, these are smaller shipments that are sent via DHL, UPS, FedEx or local postal services .

To complete your small parcel delivery request, follow these steps:

1. Select Small parcel delivery as your preferred shipping mode.
2. Select your carrier. You can take advantage of discounted shipping rates and automated tracking by selecting an Amazon Partnered Carrier programme and buying and printing shipping labels in the workflow. Alternatively, you can use a non-partnered carrier to book shipping outside of Seller Central.
3. Review the shipments assigned and any applicable estimated charges for shipping, prep and labelling, and click on Accept and confirm shipping if everything looks right.

Less than truckload (LTL) delivery is for shipping boxes on pallets that are labelled for delivery.

To complete your pallet delivery request, follow these steps:

1. Select Less than truckload as your preferred shipping mode.
2. Review the shipments assigned and any applicable estimated prep and labelling charges, and click on Accept and confirm shipping if everything looks right.

Can I leave in the middle of the workflow and come back to finish?

You can leave the workflow at any point and return later to the place you left. However, fulfilment centre placements for your shipment are valid for only 24 hours pending shipment confirmation. If you leave the workflow and return more than 24 hours later, the destinations for your shipment may have changed. You can only have one open workflow at a time.

If you start a new workflow or switch to a different workflow, you can return to this workflow by clicking on the Active workflows link and selecting it from the list.

Can I choose a different shipping mode for each shipment in the workflow?

This feature is not supported in Send to Amazon yet. If this feature is critical to your business, you can provide us feedback via the Your feedback is important link on the Send to Amazon page or via the survey displayed after you create a shipment.

Can I modify SKUs or quantities?

You can modify SKUs or quantities before you confirm shipping. However, your placement destination may change if you do so.

Once you have confirmed shipping, you cannot add new SKUs to the shipment. However, you will be able to edit the quantity of the existing SKUs within certain limits. For details, refer to Send to Amazon: Change or cancel your shipment. If you have to make changes beyond the limits, you must cancel all the shipments in the workflow and start over.

Why do I have to provide a ship date?

Telling us the date on which you expect to hand off your inventory to your carrier lets us plan for the arrival of your inventory and avoid unnecessary delays. If your expected ship date changes after you confirm your shipment, you can update it in step 3 of the workflow, Print box labels .

Will the contents of my shipment be sent to multiple fulfilment centres?

In order to place your inventory closer to customers and reduce the time to deliver orders for your products, we may send the contents of your shipment to more than one destination. However, we will not divide the contents of a single box based on your packing template.

What happens when I confirm a shipment?

When you confirm your shipment, you agree to the shipment destinations and any applicable estimated charges for shipping, prep and labelling. Once you confirm the shipment, a shipment ID is generated for each destination. You can use this ID to see shipment details and tracking and reconciliation information in your Shipping Queue.

What if I want to rename my shipment?

You can rename shipments that you have confirmed by clicking on Rename under each shipment name in step 3, Print box labels.

What if I need to cancel my shipment?

You can cancel your shipment by clicking on the Void shipments and charges button at the bottom of the page. To get a full refund of shipping charges from an Amazon partnered carrier, you must void the shipment within the specified cancellation window:

• Small parcel shipments: After you have confirmed your shipping selections and accepted the charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund.
• Pallet shipments: After you have confirmed your shipping selections and accepted the charges, you have one hour to void Amazon partnered carrier charges and get a full refund.

You can void shipments with a non-partnered carrier at any time. Voiding will cancel all the shipments that you created and move them into Cancelled status in your Shipping Queue. For more information, refer to Send to Amazon: Change or cancel your shipment.

How are pallet estimates calculated?

We use box content information that you provided in the previous steps to build the pallet estimates. We use a 3D model to determine the optimal number and fit of packages on a pallet, and the optimal number of pallets per shipment.