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Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!

_____________________________________________________

⚡️ What You Need to Know:

The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.

_____________________________________________________

🔍 Key Details:

The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:

  • How many photos do have to submit during the Brand Registry application process?
  • I don’t have the product yet with my brand name, could I use a computer generated image for the application?

Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:

  • United States
  • Canada
  • Mexico
  • Japan
  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain.

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

___________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Huz6FT08OxHAR

@Seller_XUNeUuvrQDpgP

I have a problem with a recent reimbursement for an item damaged by FC. Item purchase price is £5 and they reimbursed me only £2.82 (totally random, as previously got 5.36 for the same item automatically). They failed to explain why, keep dumping the lost and damaged guidelines in their answers.

Case ID is

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Disbursments
by Seller_GnfwUNu4kP47c

Could i please ask why i have £65 as a standing order?

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Incorrect legal entity
by Seller_YWEYmexPM4ulF

for weeks it kept rejecting me as an individual seller it seemed to work when I threatened to it legal action but although it says I am verified my funds are on hold and according to seller support this is the reason why. In a separate email they said it was because my bank account wasn’t verified even though from my side says it is!

Anyone else having this issue seriously thinking of coming off here it’s ludicrous

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I cannot find this shipping setting.
by Seller_lyUF34znaGncK

There used to be a setting that was like a drag and drop where you could drag couriers on to the left hand side of the screen and then order them in preference. I can't remember where this used to be - has it been retired?

I am having problems with Amazon sometimes making me ship with a carrier that I don't use even though in template settings that courier isn't on my list.

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Brand Approval Every 7 days, Parent/Child Issues
by Seller_4mvpF14wacAyg

Hi all,

Is anyone else having massive issues since this new "AI" tool as come into place?

I am constantly having issues where I have to apply to sell brands every single week to fix issues where the parent/child ASIN's are being split.

A week later I lose my brand approval and they break again - feels like groundhog day.

It's been going on for weeks now, so just wondering if is just me or anybody else in the same boat?

It's getting tiring, sales are hard enough to come by at the minute without Amazon messing about with new tools.

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Brand authoristation
by Seller_22OoXWKuckv6R

As a small business reseller i have been listing items over the past 2 years then suddenly Amazon have been removing my listings as a brand authorisation has not been given. My issue is large brand holder like Cadbury will not issue this for on line market place. Cadbury have directly stated they do give authority to sell through online market place !!!!

Making attempt to contact any brand owner to gain this authoristation appears almost impossible, even contacting wholesalers they will not consent as they do not own the brand.

Has anyone had similar experience and found a way around this barrier. My small business is on the verge of closure.... please help

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如何正确删除asin
by Seller_R8YnGxehKJB5P
Amazon replied

正确的删除侵权商品的asin以免流不对即便你已经删除啦商品但依然没有消除侵权的危险。

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Hi

I’d like to know if there’s a way to permanently delete a listing from my Seller Central account as well as from the Amazon catalogue. I’m planning to relist the item with improved variation options and would like to reuse the existing barcodes.

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Sales are in decline for the past few days
by Seller_cWvw8SezMxcgB

Hi,

I’ve noticed a significant decline in our sales over the past few days, and I wanted to check if anyone else is seeing a similar trend.

We haven’t made any major changes to our listings, pricing, or advertising strategies. Inventory is healthy, and there are no active suppressions or performance issues on the account. Despite this, sessions and conversions seem to be down noticeably.

Could this be related to any recent category-specific trends, or a wider seasonal slump? as we sell sporting goods.

Thank you!

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Not Getting a GTIN Form
by Seller_kL2OTd6GA14qn

Hi, I’m trying to list a generic branded microfibre cloth product in the Cleaning Cloths category, but I’m not getting the GTIN exemption option even after selecting “I don’t have a product ID.” What should I do to work around that or how would I get a form?

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