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Hi @Seller_gAhPNiLrkfTcr

Looking for some advice or insights from fellow sellers here.

I recently had an A-to-Z Guarantee claim granted against us, and I'm honestly baffled by the outcome. The customer claimed they didn’t receive the item, but we provided everything Amazon usually asks for, including:

Full Yodel tracking number

Proof of Delivery (POD) showing the parcel was delivered to the correct address

A clear scan location confirming delivery

Timestamped scan showing successful delivery at the customer’s doorstep

Customer hasn’t returned the item or provided any counter-proof

Despite this, Amazon still granted the refund to the buyer.

We’ve done our part as a seller — shipped on time, tracked, and delivered as confirmed by Yodel. The POD even includes photographic or signature evidence (depending on the delivery), and yet, here we are with a loss on both the item and the shipping.

Has anyone experienced something similar?Is it worth escalating this further, or is this just something we have to chalk up to the cost of doing business on Amazon?

Appreciate any input. We’re all for great customer service, but when third-party verified delivery is ignored, it feels like sellers are left exposed.

Hi @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Mary_AMZ @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Simon_Amazon

Earlier this year @Spencer_Amazon you helped me when my account became ineligible or the buy box. This seems to have happened again, accounts health is classed as 'Healthy'. Feedback and A-Z are all fine so not sure what has caused this? Please can you forward his to the buy box team? It looks like the megathread has closed? How can i get help on this please?

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B09XR35436

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Our listing has been falsely identified as a biocide, despite being exempt from this category under HSE’s rules. We have provided evidence of this but keep getting demands to provide an authorisation number, it’s evident that our appeal is not actually being read despite being very short since the matter is so simple.

Case number: 11313628942

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP

Hi all,

I’m shipping a pallet with 140 loose units of the same SKU to an EU FBA warehouse.

In “Send to Amazon,” I select the option “Single SKU pallet.”

Each unit already has the correct FNSKU label applied.

Until now, I’ve been printing and applying the FBA box labels on every single unit.

But since there’s a “single SKU pallet” option, I’m wondering if it’s actually necessary — or if I can just apply the pallet labels on the outside of the shrink-wrapped pallet.

It would be much more efficient this way.

Has anyone done this and can confirm the correct process?

Thanks in advance!

Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?

Seems the number of items purchased displayed on the listings has reset? My item usually displays “800+ sold in past month” now only showing ‘50+’ Does this happen every year, not a huge deal as it’s happened to all other competitors.

Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.

Yesterday straight after I asked for my disbursement my account came up with the above and now I can not gain access to my account. I tried speaking with customer services and they could not explain to me why this had happened other than my account now randomly needed verifying. What particularly annoyed me were these points

• They tried to tell me that my CREDIT card was a prepaid card - Not true its a credit card
• They could not give me an explanation as to why the card had been ok for at least the last 4-5 years that I had been selling on the account and now suddenly was not (it has not expired which I checked)
• They could not care less that I can not see my outstanding customer orders to be able to fulfill them
• That they owe me money sitting on my account and I have never been close to them ever having to take money off the card (as a handmade seller I don't pay a monthly fee)
• I put in my card details again but it did not like it
• I have now put in new details that can take up to 48 hours to verify so if it takes that long I will be late sending off the current orders.

I'm a reasonable person but feel their behaviour has been unreasonable.

Not happy.

Hi everyone,

I’ve seen that some sellers in my category have listings with multiple variants, and each variant has its own unique title, bullet points, and description.

I’d really like to do the same, but when I tried editing my listing a few weeks ago to change the variant titles, the listing got disabled. I had to revert everything back to match the parent title to get it active again.

Does anyone know how to set this up properly? Is it possible to have separate titles and descriptions for each child ASIN?

Any advice would be appreciated.

Thanks in advance!