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I have just had an AtoZ against me for a non delivery

The reason.... the customer has put

I've been having problems with Royal Mail because our gate is broken and local dogs have used our path as a toilet. I've been told post won't be delivered to us until the gate is fixed.

Unfortunately, we are getting our roof fixed atm and can't fix the gate because the workmen need the space to bring in their supplies

<<<sigh>>>

Wrong Information on Product Page for ASIN: B0DJ11K6HR

The Size shown on the variation is incorrect, it says "300 cm L x 300 cm W x 200 cm H", but is 600 cm length

I have tried to update this several times, but it is not being accepted.

Seller support's response is:

From your email we see that you would like to update the size on ASIN: B0DJ11K6HR.

For certain categories on Amazon, attribute values typically associates with variations (such as size, colour, model, etc) may be normalised to a specific value that is more recognisable to customers. For example, 4K Ultra HD, Ultra HD, and UHD may be normalised to 4K on the detail page.

We are unable to modify this value for individual ASINs, as it is automatically applied to all applicable ASINs in the category. Every applicable ASIN under this category needs to have the same value for this attribute to ensure the best customer experience.

I feel like I'm going insane, the value they've changed my data that is straight up incorrect and insist that it's to help the customer, has anyone else dealt with this before and managed to correct it?

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH

received the following deactivation email today, probably just me but made me laugh!

Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B0001FYR5I, SKU: 77-28KK-8KPE, Title: The Decline Of The American Empire [DVD] [1986]

This product has been identified as one that is prohibited for sale or violates image guidelines. We prohibit any sexual or offensive adult product or any listing(s) that may include explicit sexual imagery. For more information, please refer to Seller Central > Policies, agreements, and guidelines > Program Policies > Product guidelines.

Hi everyone,

I’ve been trying to get my Amazon seller account reinstated for 14 months, and I keep getting stuck in the same frustrating loop. Every time I contact support, they tell me to resubmit verification, so I do, and then they tell me to wait. But I never hear back.

When I follow up, they tell me to wait another 10 days for the specialist team to review it. Then, when I check back, the case is automatically closed because it’s been over 5 days, and I’m told to open a new case and start over. This has been happening every single month for over a year!

Has anyone else dealt with this? Is there any way to actually get through to someone who can resolve this? I feel like I’m going in circles with no real progress. Any advice would be greatly appreciated!

Thanks in advance!

Hi everyone,

I just got a chargeback for £3,662.45 on an order where the item was sold for only £69.99.

Item Price: £69.99

Chargeback Amount: £3,662.45

The item was delivered with no issues, and there were no refund or return requests before this chargeback. I’ve contacted Amazon, but this seems like a huge error.

Has anyone experienced something like this before? How did you resolve it?

Thanks,

Ewa

This is feedback for the wrong item, we do not sell camouflage cartridge bags, or the item that the customer says was received. It was also posted before the customer would have received the item (it was posted on March 10th and feedback was received the same day)

Can @Seller_mIRnuhdx7l5sN please remove the feedback - the bots do not understand and will not remove the feedback.

Many thanks

Farm Cottage Brands

As Brexit idiots ruined the Uk by impossing economic sanctions on itself, I'm now unable to sell seeds to the EU from UK. Despite this, Amazon plague me with emails about selling in the EU. I've even deactivated all other stores apart from UK store, but Amazon still bombard me with EU store updates.

Any way I can get them to stop this nonsense?

Hi everyone,

I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.

I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.

The flap was open upon arrival, meaning the item could have been removed in transit.

The return weight was 373g, which is close to the expected weight, but the actual contents were missing.

I have taken photos as evidence, showing the open mailer and return label.

Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.

Thanks!

Do any sellers have a positive experience with the SAS program? We are primarily interested for it providing access to a human being at Amazon who can advocate for us with seller support issues, though growth would be a nice bonus.