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Recently we have seen threads addressing issues with listing translation. We want to open discussion about this topic by sharing tips with the community.

Did you know that Amazon offers several easy ways to automatically translate your product listings for selling in different countries and languages?

Are you looking to expand your Amazon business globally? One key step is to translate your product listings into the languages of your target markets. Amazon offers several tools to help sellers do this efficiently. Let me guide you through the options.

Translate One Listing at a Time If you just need to translate a single product, you can do it right from the Manage Inventory page. Simply find the listing you want to translate, select "Edit", and then scroll down to the "Manage offers in other stores" section. Here you can select the additional Amazon store(s) you want to list in and enter the translated details like title, description, etc.

Translate in Bulk with Inventory Templates For translating your entire catalog or multiple listings at once, you'll want to use Amazon's inventory file templates. Download the "Multi-Store Listing" template, fill in the translated details, and then upload the file. Amazon will automatically create or update your listings in the target stores.

Use the Build International Listings (BIL) Tool The BIL tool is a real game-changer for global expansion. It allows you to connect your "source" store (e.g. UK) to one or more "target" stores (e.g. France, Germany, etc.). From there, Amazon will automatically translate your listings, create new product detail pages if needed, and keep prices synchronised across stores.

The setup takes a bit of work upfront, but once it's configured, BIL handles everything hands-off. Just make changes to your source store and Amazon will propagate them internationally. It's a huge time-saver.

The setup takes a bit of work upfront, but once it's configured, BIL handles everything hands-off. Just make changes to your source store and Amazon will propagate them internationally. It's a huge time-saver.

Pro Tips:

✔ Review translated content carefully before publishing. You want to ensure accuracy.

✔ Consider adding a "Sold by" field to your listings so customers know your location.

✔ Be aware of any legal or regulatory requirements in your target markets.

✔ Translate one product at a time - You can use the edit product page to translate an existing ASIN or add a new ASIN and translate it. This allows you to selectively translate products.

Please share your experience with listing translations in the comments!

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Hello Sellers! Happy Friday 😀

Whether you've just launched your first product, hit a new sales milestone, or finally mastered A+ Content, we want to hear about it! Sharing your wins—big or small—not only motivates others but also helps us all learn and grow together.

Here's how to join in:

✔ Drop a comment with your recent win (or wins!)

✔ Share what made it possible - did you try a new strategy, tool or approach?

✔ Feel free to ask questions or cheer on your fellow sellers!

Let's fill this thread with inspiration and actionable tips. Who knows? Your story might be exactly what someone else needs to hear today!

Looking forward to reading about your successes.

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removing a product
by Seller_ZT0Th83EY0ihG

I am trying to remove an ebook that I no longer want to be available. Keep running into brick walls. I am not the greatest at techno but even the simle steps don't seem to lead anywhere? And (polite) suggestions?

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Hi,

I’m hoping a moderator can help as I’ve been scammed and there seems to be no proper way to get the proof of delivery to the A-to-Z team.

A buyer in Sweden used two separate Amazon accounts to order the same item from me, around £400 each. Both were sent tracked to his home address, but they ended up being delivered to a local Co-op service point. I suspect he had them forwarded. He then waited until both parcels were there and collected them on the same day.

After that, he claimed the packages were empty and opened an A-to-Z claim. But here’s where it gets sneaky, he contacted me from one account, and opened the claim from the other. So when I asked Amazon to check the message history to see that he acknowledged receipt, there were no messages showing, because they were on the other account.

A few days later, he repeated the same thing with the second order, but this time Amazon denied the claim, and I believe the account may have been banned. So clearly something was flagged.

The issue now is that Amazon keeps upholding the first claim, even though I have clear proof of delivery showing the parcel was collected with signature. But there’s no way to attach this proof directly to the claims team.

I’ve done everything right, and I have evidence, but there’s no channel to send it to the right team. I simply can’t accept a £400 loss to a scam like this. I'm really trying to communicate with Amazon and resolve this properly, but there’s no clear way to do that, and I genuinely don’t want to go through the dispute resolution or legal route at all, but right now it feels like im not being given an option :/

Orders -

403-9259206-4273120 - This is the order in question that Amazon shouldnt have refunded.

402-4600318-4161160 - Amazon correctly denied this one.

Thanks,

@Seller_XUNeUuvrQDpgP

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Negative Seller Feedback for missed delivery?
by Seller_9B7RXTh2FnfNg

Hi, I recently had an order which shipped out correctly with Evri and when they attempted to deliver, no one was in so it was returned to the depot. They tried 3 more times before they then returned it back to me. The buyer later left negative feedback out of the blue saying item wasn't delivered?? I don't get how this is my fault and why hey have left negative seller feedback? I'm a fairly new seller on Amazon so this feedback has caused my order defect rate to go above the target due to the small quantity of MFN orders that I do. I was wondering if anyone could help? Thank you

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Vat in Uk from Germany
by Seller_p3D2cQdpFIdax

hallo, I have inventory in Uk and I live in Germany after my inventory in Uk warehouse, Amazon needed vat Nummber in Uk . Do you have any experience guys ?

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1 reply
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Buyer attempting £500 scam - what can I do?
by Seller_MPQs5ozt6Axss

A buyer bought an expensive electronic item from me. They are now claiming it was damaged in transit and want to send it back which sent alarm bells ringing. I requested a photo of the damage and the photo they have sent is clearly of an old, used item that is not the one I sent.

What can I do to protect myself in this situation?

Many thanks

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今天我在后台寻求帮助,客户的回复很快速,很专业,让我很快的可以理解到我遇到这个问题应该怎样做,有这样的客服,让我很安心,谢谢!

1 vote
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Suspended
by Seller_WB7houTb6LEmY

Hello, I have a seller account that could not be verified successfully in the year 2021. The account was deactivated and later suspended. After writing several appeal's it could not be reactivated. That led me to open a new account to have my records counting by republishing the books I have on the closed account in North America but still not closed in UK due to the deactivation and suspended. The account was successfully verified but got deactivated due to the first account. In my previous account I was not owing seller fees when I closed it in North America. In the new account I paid up my seller fees and downgraded my seller account to individual plan. Now my seller fees has accruing while still on individual plan still rising but yeilding no returns.

I have written so many appeals to reactivate my first account so I can successfully close it and even get paid. Now I cannot even be able to log into the first account suspended in the year 2021 locked by Amazon website. I tried publishing many more books in the new account to enable reactivation of my suspended account till now. I am scared writing and publishing more books as it's not working for me. Please advise me on what to do to reactivate my first account deactivation and close it properly and get paid. Often I am receiving mail to update my credit card information for them to collect seller fees on my individual plan account.

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1 reply
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This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

3 votes
0 votes
362 views
19 replies
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Complaint against Amazon Seller Central
by Seller_yaYqu1Ey26ZMy

Hi all

To be short, we have had a nightmare with Amazon since we started trading last year. There is no accountability from Amazon and now we will be forced to close our account. Simply put Amazon are causing so many issues it is not viable and costing us a fortune. We also have large amounts of stock they wont return or sell in FBA. Is there any way of contacting someone who actually cares in Amazon? Or their legal department? UK and IE accounts.

Many thanks

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0 votes
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0 replies
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