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Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

After receiving scripted updates, I thought I would post a sample response to an ongoing case.

For the Amazon bots - I have removed all personal information apart from the information that you now insist that every poster has to be identified . Below is the Amazon case update in quotations and my hyphoned responses.

Dear ********************

In response to your last message to me

"Dear Selling Partner," -You can't even be bothered to look up my name and just posted a generic lazy response, probably scripted

"Greetings from Amazon Selling Partner Support Executive Escalation Department." -Not sure why escalation? Doesn't appear you have any clout since you're failing to get responses from your team

"We regret the inconvenience faced by you." - No you don't, you have been complicit in not giving a proper response or progress to resolution since December last year

"We are working with our internal team regarding your concern." Doubt you have been working on this, I am pretty sure it would take a matter of minutes to actually resolve and generate progress. Either that or your team is not listening to you.

"As soon as there is any update, I will notify you." pointless response really as you haven't had a real update since December last year when I first notified you of the overcharges.

"Thank you for your understanding." - As per the last message, I asked you not to thank me for my understanding as I do not understand it. I find it patronising, thoughtless and doesn't add anything to get the matter resolved. I am however glad you have not mentioned my patience and took on board that this has already run out.

*****************************************

"Selling Partner Support Executive Escalation Department" Very impressed with the title, not so impressed with the action or should I say lack of action from the department.

Hi

I received the below email in regards to not receiving my disbursments since March 2024.

Amazon will not give me my money after weeks and weeks of chasing/verifying deposit methods/calling the support line/opening cases.

Please could someone help?

I have used 2 different cards to verify to see if any of those would stop them from sending the same email but no luck ( cards are both in the same name that matches the account)

Pending transactions have been taken from my account from amazon which have not yet been put back into my account.

I have assigned to the correct marketplaces.

My deposit method also shows as Verified.

Email below what I received.

You must verify the ownership on one or more of your deposit methods in order to continue to receive disbursements.

Please sign in to your Seller Central account to begin your deposit method verification

In case anyone is searching for information on something similar, there is a scam going around at the moment where Ebay drop shippers are selling for below your RRP on Amazon, then claiming refunds.

Firstly this refers to a D2C product that we sell, RRP £9.99 via prime. Our brand is trademarked, and this product does well. Two months or so ago, our product suddenly jumped massively in refunds being initiated by Amazon. This is not an easy product to damage and all refunds seemed to be for items not received. This item fits through a letterbox.

We've been having terrible trouble with refunds, all to odd buyer names, who have sent a "gift" to a different address. To try and counteract this, we reported to Amazon - didn't really get anywhere, but also reported the sellers to Ebay. Ebay does take the listings down, but the sellers just put them straight back up again.

We decided to open an Ebay shop and sell for RRP, ie below what the drop shippers can sell for. However one drop shipper then changed their price to £1 below RRP. At this point I wondered did they have stolen property in their possession as they wouldn't be making any money buying at a higher price from Amazon. I had a family member order from them on Ebay to get a better idea.

The item was received from Amazon, with amazon's paperwork and a slip saying it was a gift. Two days later the same name on the gift cert receives a full refund from Amazon, not only for this item, but for another "gift" item to someone else. My family member's name was on the order for delivery address.

On looking back with a fine tooth comb through my refunds for the last few months, 70% of them are to odd names, ie double letters where they shouldn't be, back to front names etc. and for "gifts" to a different delivery address. We believe there's a team of people at this so that any one person doesn't get penalised for too many refunds.

Just to make anyone else on here wondering about their refunds rising aware.

What is a good PC program for filing UK HMRC taxes? I've been doing it manually on the HMRC website, but they suggested using a computer application. Any recommendations?

Hi All,

Looking for some help & guidance please.

I have recently been having to complete some confusing for me verification / KYC information and after it dragging on for about A month with my money stuck in Amazon they have now turned around and told me my bank account name must match my business name on Amazon. Great as I put in A business name as you would but only use A personal bank account!

Is it going to be quicker / easier for me to open A business bank account or can I change the business name in Amazon but still show the original business name on my listing etc for the customer.

Just A note to Amazon if they are listening I have reached out for assistance & guidance several times to check if I have done things correctly or if I need to submit anything else along this process and here we are A month later still no further forward!

Thanks

Mike.

Does anyone know what this means - future supply buyable??

So i shipped some items into FBA the rest of the box is all now live and available however one of the listings is still showing as out of stock and when i check the inventory on the item in Seller Central it just say that the full quantity is marked as future supply buyable?

I have never seen this before so any ideas would be appreciated.

Pardon for my ignorance as I am new here. I am planning to sell and ship items that can be in a small letter size envelope. I just simply need advise as to what would be the best shipping option for me. I thought Royal mail second class that is worth 85p would be quite sensible. Please let me know your ideas. Many thanks in advance!

Hello,

Amazon just automatically granted a return Request which is fine, as I do not have a return address in the UK. Bute the refunded the total amount including the shipping socts even if teh return reason is "No longer needed"

Du to the Amazon return policy for this reason is, that the buyer is responsible for the shipping costs.

Would this not mean, that Amazon should deduct the shipping cost of the refunded amount?

But Amazon refunded the whole amount back to the buyer. Contacted the support and received the standard answer that I should open an SAFE-T claim. But I can not do this as this order is not eligible for SAFE-T claim.

Is there any other possibility to get the money back?

Thank you very much in advance

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.