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hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

Hi everyone,

I’m hoping someone from Amazon Seller Support or the community can help me here.

I’ve now tried 10+ times to list a seamoss product under my registered brand. Each time, the listing is created, submitted successfully, and marked as “in progress” — but shortly after, it vanishes completely. No error messages, no suppression notice, nothing in my catalog or inventory. It’s as if it never existed.

I’ve double-checked everything: compliance, listing policy, category approvals — all in line. Still, the listing disappears without a trace.

This is becoming incredibly frustrating as I am a brand owner and this is now a constant issue whenever I try to list this product.

Can someone from Amazon please escalate this or guide me to a solution? I’m losing time, money, and trust in the platform.

Anyone else experienced this?

Hi everyone,

I’m hoping someone from Amazon Seller Support or the community can help me here.

I’ve now tried 10+ times to list a seamoss product under my registered brand. Each time, the listing is created, submitted successfully, and marked as “in progress” — but shortly after, it vanishes completely. No error messages, no suppression notice, nothing in my catalog or inventory. It’s as if it never existed.

I’ve double-checked everything: compliance, listing policy, category approvals — all in line. Still, the listing disappears without a trace.

This is becoming incredibly frustrating as I am a brand owner and this is now a constant issue whenever I try to list this product.

Can someone from Amazon please escalate this or guide me to a solution? I’m losing time, money, and trust in the platform.

Anyone else experienced this?

“@AmazonModerators – I understand tagging isn’t possible here, but I’d really appreciate if a moderator could review this issue.”

I placed an acknowledgement for a GTIN twice but I didn't receive any exemptions back.

Hi everyone,

I’m hoping someone from Amazon Seller Support or the community can help me here.

I’ve now tried 10+ times to list a seamoss product under my registered brand. Each time, the listing is created, submitted successfully, and marked as “in progress” — but shortly after, it vanishes completely. No error messages, no suppression notice, nothing in my catalog or inventory. It’s as if it never existed.

I’ve double-checked everything: compliance, listing policy, category approvals — all in line. Still, the listing disappears without a trace.

This is becoming incredibly frustrating as I am a brand owner and this is now a constant issue whenever I try to list this product.

Can someone from Amazon please escalate this or guide me to a solution? I’m losing time, money, and trust in the platform.

Anyone else experienced this?

Amazon have recently given a huge spike of refunds to customers as it’s non returnable. Problem is the loss. Safety claim denies the claims responding to its no refundable and we are responsible and customer when we reach out to for damaged photos for Royal Mail claim. They don’t respond so how to we get compensated. I use buy shipping, how can we claim with Royal Mail without proof of photos?

Hello all,

For years I was using a cheap £40 HP printer to print my amazon FNSKU barcode labels. It largely worked but did have issues and so I thought I'd upgrade.

I print on A4 paper which has 21 barcode labels per sheet.

I then bought a Brother printer which was useless, and since then I have bought an Epson EcoTank which is even more useless! I'm so tired of these printers. The Epson was recommended as a good printer of labels but yet it jams so frequently.

Thermal printers are not an option for me for a number of reasons I won't get into.

I was just wondering and praying really that someone could recommend me a decent regular printer for this?

Thank you :)

When attempting to add a product using the app it gets to the "add offer" screen which is entirely blank, with no options. This happened last night and is still the same today. I've deleted and added the app and it's still the same

I can create them on the desktop so it isn't a problem with permissions, it's the app itself

Anyone else having this issue?

I have been experiencing a bank account verification issue for over four months, and unfortunately, I have not received any payments during this period. Several support cases have been opened regarding this matter:

Case #11191786892

Case #11121727862

Case #11119897212

Despite these efforts, the issue remains unresolved, and the only response I've received so far has been to continue waiting. I would greatly appreciate it if someone could take a closer look into this situation and provide a concrete update or resolution.