Welcome to Seller Forums

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

I just received notification that recent order was refunded in full for "Missed Fulfilment Promise".

All packages are sent via Royal Mail 48 tracked - in this instance it took RM 10 days to successfully deliver the item.

Is this just the nature of the beast selling on Amazon?

No requirement for the customer to return the item, just instant refund?

Thanks

Hi everyone,

I’m hoping someone here can help or advise.

I listed a product in FBA, and before listing, I measured the item carefully — the height was 2.3 cm, which meant the FBA fee should have been £1.67. However, during the listing process, the system picked up the height as 2.69 cm, and the FBA fee increased to £2.42.

I requested a remeasurement and have raised this issue more than 5 times under the same case ID. Each time, I receive the same incorrect measurement of 2.69 cm.

Eventually, I asked Amazon to provide proof, and they sent a photo from their warehouse. Ironically, the image clearly shows the height is 2.3 cm, exactly what I’ve been saying from the start.

Even after showing them their own evidence, support keeps responding that the “internal team is reviewing it,” and then the case gets closed without any change. This has been going on since 12th May 2025, and it’s incredibly frustrating.

Every time a new support agent replies under the same case ID, they just repeat the wrong measurement and close the case. I'm stuck in a loop.

Has anyone dealt with something similar? How did you get it resolved? Is there a way to escalate this beyond frontline support when you have solid proof?

Any help or guidance would be greatly appreciated!

Thanks in advance,

Hello,

We have a question in regards to the GST tax. As a FBA seller, who imports goods into Singapore and is NOT GST registered, are we responsible for collecting and remitting LVIG Goods and Services Tax (GST) to Singapore tax authorities?

We read the following article, but it did not became very clear to us as we found some of the information to be contradictory.

sellercentral.amazon.sg/help/hub/reference/GA4ADMR8AAFXCTMT?locale=en-SG

@Seller_t5R7iI5VB6HFm

Hi,

I have recently started to sell on Amazon, I have updated my bank card details for all the stores and it says successfully charged but for some reason it takes me back to the homepage saying unable to charge and to replace the charge method. But everytime I go through it it accepts and then takes me back to unable to charge. Any reason as to why? Using a tide bank account

Hi,

I have lost my eligbility this morning on my premium shipping due to my VTR rate dropping. However I ship all items using buy shipping, nothing has been sent outwith buy shipping across the last few months at all. Does buy shipping no longer protect your VTR rate if you use CRL 24/48? Sometimes the tracked options are not avaliable as Amazon seems to think tracked 48 takes longer than CRL 48 for exmaple.

Its frustrating as its Amazons fault for sometimes taking off Tracked services saying they dont meet required delivery promises and then Royal Mails fault for not scanning CRL mail everytime

I have submitted a plan of action but I would just like clarity from an admin or mod as to wether buy shipping no longer validates CRL 24/48?

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?

Fellow sellers, let me share a fascinating case study of Amazon's inventory alchemy that would make Houdini proud.

Our recent shipment (FBA15K4K6YNF) performed a spectacular vanishing act - 12 units of our premium LED-lit makeup mirrors (retailing at €50+ in ES marketplace) disappeared into Amazon's fulfillment ether. After weeks of investigation (kudos to the team for finally confirming the loss), we received compensation worthy of a street magician's pocket change: €1.77 per unit against our €20+ cost.

But wait - the show wasn't over! Another 9 units of complementary LED mirrors (€30+ cost) materialized into €5.9 reimbursements. Our backstage passes? Fully approved invoices and cost documentation in Inventory Defect & Reimbursement.

Here's where the real magic happens:

1. Amazon's "Estimated Value" field remained mysteriously blank - like a black hole swallowing all cost logic
2. Seller-submitted values got Houdini'd into "denied" status post-investigation
3. Multiple cases evaporated into the "resolution" void despite documented evidence

We applaud Amazon's consistent ability to:

✓ Lose large/heavy items (these aren't paperclips!)

✓ Maintain poker-faced compensation algorithms

✓ Create circular case resolutions worthy of M.C. Escher

To our Amazon rep readers: While we appreciate the platform that makes global selling possible, this reimbursement theater is creating plot holes in our P&L narratives. When will the "estimated value" illusion finally reveal its method?

Fellow sellers: Have you experienced this inventory prestidigitation? Let's compare notes before our next shipment gets transformed into digital confetti.

#FAFulfillmentMysteries #ReimbursementMath #InventoryMagic

Hi,

Could be me overthinking and over reacting as it is only 11:41am but today sales are on a different level of slow,

I have noticed the campaign dashboard has updated so I don't know if there is a change in visibility of products.

Not had any issues all week but today it is like we have fell off a cliff, anyone else experiencing the same?