Ottieni oltre $ 50.000 di potenziali incentivi iniziando a vendere con Amazon. Scopri come
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    🌱 Grow & Tell: What's a risk you took that paid off?
    di Seller_khUF6HPR2AHxu
    Amazon replied

    Hi sellers! Welcome back to Grow & Tell 🌱 - our conversation starter series here in the Grow Your Business category. No pressure, no right or wrong answers, just a chance to connect and share perspectives. 🙌

    Your next question is...

    ❓ What's a risk you took that paid off?

    Let’s see your answers in the replies below!

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    Expiration-dated attribute not applied to 5 ASINs (Amazon.ie): units held at SNN5
    di Seller_4Ivvq5qdvNPus
    Amazon replied

    Hello,

    I sell on Amazon.ie with FBA (fulfilment centre SNN5). Every unit of these five products has an expiry date printed on the pack, but the catalogue shows is_expiration_dated_product as No or empty: B0DK4Y2YP3, B0CM2PPNMW, B097PDX6JN, B0D5B65SZF and B0D2XPMCJK. My own listings already say Yes, but that value has not been applied to the catalogue. Because of this, Send to Amazon does not ask for the expiry date, and units of B0DK4Y2YP3 were held at receiving (Compliance case 13329415192).

    In case 13369652832, Seller Support replied twice that beauty products use the Shelf Life type (900 days). The Amazon.ie help page "Expiry dates on Fulfilment by Amazon products" says that Shelf Life applies only when no expiry date is printed on the product, and that a product with a printed expiry date should be set to Expiration Date Required.

    Could a moderator kindly pass case 13369652832 to the team that can review these expiration attributes internally? I have checked the listing and catalogue values for each ASIN, and I can provide photos of the packaging showing the printed date.

    Thank you for your help.

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    Request to Restore Original Browse Node for ASIN B09C27Q7F6
    di Seller_UkTvW9et8LUDz
    Amazon replied

    ASIN B09C27Q7F6 was originally assigned to the following browse path:

    Health & Personal Care → Medical Supplies & Equipment → Medical Compression Garments → Socks

    - Original Browse Node ID: 26161856031

    - Current classification reported by Support: GL Apparel

    - Current Fashion Rank: #199 in Fashion

    - Current Subcategory Rank: #2 in Women's Compression Knee-High Socks

    Amazon Support has informed us that the ASIN is currently classified under GL Apparel. However, the original browse node was 26161856031, under Health & Personal Care.

    Please investigate this classification change and restore the ASIN to its original browse path. The current classification is affecting our sales performance, so we request that the original browse node be reinstated as soon as possible.

    Case ID: 13386217582

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    How do sellers escalate incorrect review-sharing eligibility decisions under the 2026 guidelines?
    di Seller_SBkyUKEG2zFoI
    Amazon replied

    I've identified historical customer reviews appearing on newer product configurations with materially different accessory bundles.

    Seller Support has rejected the complaint because the ASINs belong to the same variation family. However, Amazon's updated Review Sharing Guidelines explicitly restrict review sharing between certain bundles and accessories.

    Is there a way to request a specialist review of eligibility rather than a standard variation relationship check?

    I have supporting photographic evidence and existing case references.

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    Since when did Amazon decide I do FREE shipping??
    di Seller_uBuqlxbTdzcn2
    Amazon replied

    has this happened to anyone else, my shippings costs have disappeared and are not being charged to customers !

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    How can I show my out of stock variants?
    di Seller_JmvxKWBQUVkii

    I have a product that has 3 variations i am selling via FBA. 2 of the variations are out of stock and they are no longer being shown on the product page. Is there a way to show that these variations exist but just not in stock? For example grayed out selection box. I've seen it done for competitor listings, just not sure how to do it for mine.

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    Incorrect “Frequently Returned Item” badge on our best selling listing
    di Seller_3FCTdZQDsLenM

    Amazon has recently incorrectly applied the “Frequently Returned Item” badge to our best-selling listing. ASIN: B081749CM6

    The badge first appeared in August when we had low sales on the item in the off-season; this was due to a small number of sales and a small number of returns which exceeded the threshold for the category at the time.

    The badge then cleared in Sep; however, it has now randomly reappeared on our listing as we head into peak season. We have checked the returns for this period, and they have gone way down; even in the returns console, the item is way under the category benchmark and does not even show an "at risk" warning for the ASIN in the returns dashboard.

    During the period between Aug-Sep we only received 2 returns with much higher sales and returns were due to customer issue. Only 2 returns show up for the months, both in September, each for 1 unit and both back in sellable stock:

    17 Sep: refused on delivery (undeliverable).

    26 Sep: unwanted item. The customer returned the jacket and no longer needed the battery.

    That alone represents around a 2.4% return rate, and neither should even count, as neither was a return for performance.

    We are the brand owner and only seller on the item.

    The return badge also seems to have reappeared on the listing after I uploaded an Excel file to update some fields.

    We now have a frequently returned badge on our best-selling listings going into our peak season, with no actual returns during the period. This is a serious issue with Amazon's system, as I see many other forums with people stating the same thing. We have opened case ID 13376592082, and we urgently need an admin to look into this. Having that badge can reduce conversion by 50-60% on an item, and the system has clearly tagged our listing by mistake, as there is no return data to justify it and the return % for the category is well under the threshold.

    This is clearly an issue with Amazon's system not assigning these badges correctly, causing financial damage to businesses. Can an admin please look into this urgently and our open case ID above?

    @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_YeWcEeTwlVO93 @Seller_l3eCP9f1PtJXC @Seller_lmwzklfLOK2Ob @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH

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    ASIN Lost Buy Box – Two Appeals Rejected with Template Responses; Requesting Manual Review/Escalation
    di Seller_1nYvrVobzng0s
    Amazon replied

    Help needed!! This case has already been rejected twice via template responses. I am hoping for guidance from a moderator or any sellers who have encountered similar issues.

    Situation Overview:

    The ASIN is enrolled in Brand Registry, has no record of violations, and the account health is in good standing (all green).

    The Buy Box was lost on October 2nd. The "Pricing Health" page indicates the ASIN is suppressed due to "uncompetitive pricing compared to other retailers." I tracked the price changes and identified the external linked product.

    I have submitted two appeals:

    First appeal: Explained the situation and submitted the external link — Rejected.

    Second appeal: Reframed the issue as an "incorrect association with a non-identical product" and submitted screenshots of account health, the ASIN's clean violation history, and a side-by-side comparison table with the external link — Rejected again with a template response stating: "Based on prices observed at other retailers, your offer is uncompetitive."

    My Request:

    Since the previous two template responses failed to address the core issue, I request that the team verify the matter and remove the incorrect association (i.e., unlink the products). If unlinking is not possible, we would like to know the specific price benchmark we are being measured against, rather than being forced to match a similar product that we neither can nor should match.

    Case IDs: 13365890012, 13380265072

    I would greatly appreciate any shared experiences or attention from a moderator. Thank you!

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