Hello Amazon Moderators,

I am requesting assistance with an unresolved FBA inbound shipment discrepancy involving 149 missing units.

Despite several investigations and repeated requests for clarification, Selling Partner Support continues to uphold its original decision to deny reimbursement without addressing the specific questions raised.

Amazon has identified three carton IDs associated with the missing inventory. However, we have been unable to establish whether these cartons were physically received and scanned, what quantities were recorded against them, or whether subsequent inventory adjustments were investigated.

Our latest response simply states that the shipment has been reinvestigated and that the previous decision remains unchanged.

We fully understand that proof of delivery alone does not establish the precise quantity of goods received. However, we are seeking clarification of the actual receiving records and reconciliation findings.

**Could an Amazon moderator please assist in reviewing this matter and escalating it to the appropriate FBA investigations team?**

We can provide the shipment ID, existing support case reference and relevant documentation privately if required.

Thank you for your assistance.

Kind regards,

Scurry