@Seller_XUNeUuvrQDpgP@Seller_GEZPMc4CeQfh6@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_Udi0JNbTrsmUV@Seller_mIRnuhdx7l5sN

Case ID : 11654640052

So, I sold a valuable Lego Set on Amazon in Mid August through FBA, which the seller returned to Amazon 4 days later. It left Amazon as Brand New and was returned as Used - Poor (unsellable). A return request was made to return the item to me, which Amazon cancelled nearly a month later and I had to raise a new Return Request. The item I finally received back yesterday was missing all the mini-figures, the sticker sheet and, out of the 24 bags that were originally in the set, only 16 were returned and most of those have been opened, anything of any value removed and then heat sealed back up. In all, about £500.00 worth of parts have been removed.

Obviously, I have raised a complaint with Amazon but, get this, since the item was sold, Amazon have decided they no longer sell the set and removed it from their website on 16/09/25 - about a month after the item was purchased and returned to them and whilst awaiting return of the item under the original return request. So now I am being told that, because the item is not allowed to be sold on their site, they are unable to process reimbursements as it is a prohibited item!

I'm not sure why they suddenly decided the set couldn't be sold on their site but apparetly it was due to safety and/or non-compliance issues - it's a Lego set so I'm sure it shouldn't have any issues anyway - but that's beside the point as this was decided nearly a month after the item was sold on their site!

This basically means the buyer can continue to rip of vendors on Amazon and Amazon can't be bothered to even look into this or even look to see whether the buyer has repeatedly ordered expensive Lego sets and then returned then a few days later as "damaged".

I'd appreciate anyone else who have had similar issues to this letting me know if anything was ever resolved.

Hi everyone,

I’m sharing this here because I honestly cannot believe the state of things right now.

Please see the two screenshots attached:

14th October – usual ad spend of around £3,500/day (normal for us).

27th October – ad spend £900 total.

Nothing has changed on our side. Budgets are high, CPCs haven’t changed, no day-parting in place. Yet every single campaign across the board is just ceasing to display after 12pm UK time.

This is costing us tens of thousands per day in lost sales.

We’ve escalated this with our Strategic Account Services Program Manager but, to be frank, this is an absolute joke and sellers deserve transparency.

To make things worse, on Saturday night our payments were suddenly ceased with no true explanation other than “it could possibly be to do with your metrics.” Our metrics are perfect. Account Health score is 1000/1000, all thresholds well above requirements. This has since been sorted out, but it does not help your mental health when you’ve got staff wages, bills, and commitments that rely on cash flow being consistent and predictable. I can also see many other sellers being affected by this as well.

We turn over 8 figures annually on this platform, but over the last year it has become an absolute nightmare to deal with. How are businesses expected to operate, forecast, and grow when things like this are literally occurring every single day?

The introduction of AI into this business has been its downfall. Amazon laid off around 30,000 staff recently, and it’s painfully obvious that listing takedowns, account flags, and even major business-impacting decisions are no longer human reviewed, they are AI-driven, blunt, and error-prone. That leaves sellers completely exposed, with no proper escalation path or human oversight. We usually tend to have to 'Fight AI with AI'

This needs to be acknowledged publicly and resolved. Sellers cannot keep footing the bill for systemic issues like this.