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Seller_z3k8APxGfbQEK
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Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about Brand Registry Product Image Guidelines!

_____________________________________________________

⚡️ What You Need to Know:

The Brand Registry partner team will answer all your questions posted in this event thread on April 15th from 8 am - 4 pm.

_____________________________________________________

🔍 Key Details:

The Brand Registry partner team has been listening to feedback from our sellers and understand that the image guidelines for Brand Registry applications can be challenging to navigate. Because of this, they will update the Brand Registry Application Guide, a step-by-step guideline that details the enrollment process through self-service registration, to include a new section on product image guidelines.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. For this specific event, here’s a list of sample questions you can ask the Brand Registry team:

  • How many photos do have to submit during the Brand Registry application process?
  • I don’t have the product yet with my brand name, could I use a computer generated image for the application?

Given the global nature of these guidelines, we're hosting Ask Amazon events across multiple regions. In addition to this UK event, sessions will also be held in the following countries:

  • United States
  • Canada
  • Mexico
  • Japan
  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain.

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

___________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Seller_EUEgydpNUNnwQ
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Vat Return
by Seller_EUEgydpNUNnwQ

Hello everyone.

What type of vat Amzon Collected in UK?

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Seller_yGq0TF8nUbt70
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buy box issue
by Seller_yGq0TF8nUbt70

Dear Amazon Performance Team,

I hope you’re doing well.

I am a UK-based seller operating under a dropshipping model, and I’ve recently encountered two major issues:

1. Many of my listings appear as “Out of Stock”, even though I actively sync inventory through reliable suppliers and systems.

2. Buy Box eligibility has disappeared across most of my active listings, despite meeting all standard requirements including competitive pricing, valid tracking uploads, and low cancellation rates.

I would like to respectfully request a review of my account and clarification on these changes.

In addition, I do not believe this is related to my ODR (Order Defect Rate), as my current ODR is well below 1%. I’ve also confirmed that other sellers I work with, who have strong metrics and similar fulfillment models, are facing identical Buy Box suppression issues, even with better-than-average performance indicators.

This leads me to wonder whether a recent platform update or temporary issue may be affecting seller visibility, particularly for those using third-party fulfillment in the UK.

Your support and insight on this matter would be greatly appreciated. I remain committed to maintaining Amazon’s high standards and providing excellent customer experiences.

Kind regards,

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Seller_HU09FGdJ07Hys
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On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.

Here is the tracking: Return to sender

Tracking history

Saturday 12 April 2025

11:21 Delivered to sender by Cambridge DO

11:21 Delivered and Signed Cambridge DO

08:13 Due to be delivered today by Cambridge DO

Friday 11 April 2025

15:28 Item Received Cambridge DO

11:44 Item Received Cambridge DO

11:37 Refused - Returned to Sender Cambridge DO

08:45 Due to be delivered today by Cambridge DO

05:17 Item Received Peterborough MC

03:53 Item Received Peterborough MC

Thursday 10 April 2025

19:30 Item Received Home Counties North MC

14:35 Accepted at Parcelshop

11:44 Sender has despatched item

Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.

When I have checked the signature, there's none!

What do you suggest to do now? I fear losing the book and the payment.

Thank you for your kind attention.

Guy

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Seller_Wp51IQZBKpF1i
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Untrue feedback
by Seller_Wp51IQZBKpF1i
Amazon replied

Customer left feedback 1 out of 5 saying I had fraudulently advertised a book by saying I had described it as a specially numbered, signed copy, when I had done NO such thing. I asked for help from Seller Support who sent a AI generated message back saying it had been answered in less than 1 minute and case closed. Moderators will you message me PLEASE or would anyone tell me how to contact any moderator?

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Seller_evYvp3zn7Ix93
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discussion. Hey everyone, hoping someone here has advice or has been in a similar situation. I know... rookie mistake.

I accidentally sent two FBA shipments to Amazon without printing FBA labels and without confirming the shipment in Seller Central. I got as far as the page that shows the warehouse address, and just... sent the parcels. So I don’t have a shipment ID or confirmation in my account.

Now the shipments have definitely been delivered—I’ve got clear photo proof, delivery confirmation, and even a signature from the receiving end. But when I contact Amazon support, they keep asking for the shipment ID... which I don’t have because I never finalized the process.

Has anyone dealt with this before? Any idea how I can escalate this or get Amazon to help locate these shipments without a shipment ID? I just want to make sure my inventory isn't lost in the void.

Any help or advice would be massively appreciated!

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Seller_RAH5ohHJBrfdI
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Just signed up to sell with Amazon and so far the whole experience has been an absolute nightmare. From initial sign-up to getting verified and re-verified, then having to verify payment with all EU countries with my credit card which Barclaycard is now screaming at me for possible fraud so had to reply to them to unblock my card!. After all this fuss I eventually managed to choose the option to list a new product and I thought finally!! or so I thought!

So far 6 attempts and it's still not listing. Having gone through the whole process every single time there is always an exclamation mark which needs attention so I solve one and move on to the next. It has taken me an hour so far to just list one item and still no luck. I eventually got to the last screen to submit and now Amazon has gone back to the first screen stating that they had found a better product category listing for my item! No the one I had selected was perfectly fine!! so instead of giving me the option of confirming my own product category it comes back with two which bears no relation to my listing! Regardless of which either one then completely clears all the form listing and I have lost everything! I have now gone back 3 times and it does exactly the same thing! I GIVE UP!!

Seriously compared to eBay who the hell designed this system. This is one of the worst selling platforms I have come across.

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Seller_8v5rbFpoYLbmh
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I changed my listing title and triggered an automated listing closure. Amazon made my listing inactive as they thought I had a healthcare product (it is actually a probiotic floor cleaner). Thanks to the help of people on this forum, I am now active again.

For some reason, since the re-activation I have had only 1 sale. I usually have between 5-9 sales consistently per day.

I also usually see around 3000 impressions per day, but only seeing less than 500 impressions a day now.

I have raised a case and they say I am searchable.

Account health absolutely fine.

Running the same campaigns as always.

I just shipped 500 more pieces to Amazon so have a ridiculous amount of money tied up with now sales.

Can anyone suggest anything?

Can anyone offer any suggestions?

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Seller_PB3H5LljJ3zY0
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NEED URGENT HELP FUNDS ON HOLD
by Seller_PB3H5LljJ3zY0

Hi

I need some help with this, I have a lot of money on hold and have gone through verification. But received this email

Hello,

We've completed our investigation and carefully reviewed the information that you submitted. Based on this review, we've determined that you're using your account to engage in deceptive, fraudulent, or illegal activity. Falsifying or misrepresenting your identity or activity in our store and trying to circumvent or abuse our systems violates Amazon's policies. As a result, we're withholding the funds in your account.

How do I resolve this issue

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Seller_Jlp9ysDUxGU7l
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Verify Establishment for Value Added Tax (VAT)
by Seller_Jlp9ysDUxGU7l

Amazon have had my account pending since March 2025.

I have provided them with everything and there's still no progress on the verification.

First:

They deactivated my FBA listings unprovoked. They made my disbursements fail.

Second:

I lost out on sales for mothers day week which Amazon will NEVER reimburse me for.

Around first week of April, I went through a business address verification and my FBA listings went live again and disbursements were available.

I requested a disbursement on the 3rd of April. That payment has now gone missing as it never came to my bank account and it didn't come back to my seller account.

I have emailed kyc-drtax-verification@amazon.co.uk, Vatsubmit@amazon.com with no solution except 'wait'.

There's no explanation as to where my money has gone, the laugh of this is that I missed a VAT deadline for payment with HMRC because amazon are withholding my funds from me.

I have now emailed managingdirector@amazon.co.uk for this to get speeded up now as I've lost patience.

The only thing left to give amazon is a blood test, I'm this 🤏 close emailing them it.

Can the amazon mods on here help me?

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Seller_1ry7IUwoqEwl1
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Please explain
by Seller_1ry7IUwoqEwl1

so I register for selling and all done

Then I order stock to send to Amazon for FBA?

How do I contact suppliers? How much should I purchase? Do I pay up front ?

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