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Seller_z3k8APxGfbQEK
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Seller_0hDdnGF1ZUxMY
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Seller_z3k8APxGfbQEK
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Coming Soon: Forums Sweepstakes
by Seller_z3k8APxGfbQEK

As the temperatures cool, Seller Forums are heating up! We'll be announcing a sweepstakes soon, so set your bookmarks! Details coming soon on how you can participate - don't miss out! Check back in a few weeks for your chance to win!

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Seller_0hDdnGF1ZUxMY
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Hello Amazon Seller Community,

I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:

"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."

My challenges now are:

Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.

Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.

This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!

Best regards,

Hanniger

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Seller_McsU5Q4ziB8Rg
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Hello everyone, in my order 204-3134377-9869926, my account was affected due to the a to z request that the customer accidentally opened and could not close it back. The customer clearly says in the messages that he made this request by mistake, but although I specify this in the appeal, I always get artificial answers from amazon. I am waiting for your opinions on how to solve this situation.

Due to the delay of the product, amazon automatically finalises the a to z request, but in my previous conversations with the customer, I informed the customer that the product would be delayed and told him that I could make a full refund if he wanted, and if he wanted to wait, I could make a satisfaction refund as a partial refund. He said he could wait.

@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccMCan you take a look here?

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Seller_Qi8nUoOF5UfNH
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Hello, Amazon Team

We need to appeal the claim decision for order 204-0250605-0397912.

We contacted the customer immediately after receiving the email about the claim being included in the defect rate on October 17. The customer expressed his willingness to cancel the claim and wait for us to send him a new package. His original reply was "The refund request has been cancelled. This is the message I sent. "I have resolved issues with the seller. Miscommunication issues". We then found that the claim had been closed. We took a screenshot of the page where the claim was closed and saved it, and provided this screenshot to Amazon when we appealed.

We believe that the refund will be returned to our seller account after the claim is cancelled, but we have never waited for the money to be returned to us. For this situation, we opened two cases, with case IDs 10450871512 and 10457530912, both with "Transferred" status, and did not receive a response from seller support. However, we finally received another email from Amazon's claims team on October 31, and the claim was "inexplicably" counted in the order defect rate again:

Hello, We have reviewed the buyer’s claim and the information you provided for order 204-0250605-0397912.Although we understand your position, we stand by our decision. Thank you.-Amazon

We are very frustrated about the claim being counted into the order defect rate again. We asked the customer for help. In order to help us, the customer wanted Amazon to refund the money to us. He also sent the following email to the Amazon team:

“This is the message I just sent to Amazon:

I am writing to express my concern regarding the status of my order. I cancelled the refund request on the 20th of October with the expectation that the amount would be charged back to the vendor, allowing them to dispatch my goods. However, the vendor has informed me that they have not received the funds in their account, and it appears Amazon has refunded the amount back to me instead.

Upon reviewing my account, I have not received any refund. This situation has been ongoing for over a month, and I find it increasingly frustrating and unacceptable. I kindly request your immediate assistance in resolving this matter, so that the vendor can ship my order without further delay.

I appreciate your prompt attention to this issue."

Finally, even though we have not received the payment for this order, we still abide by our promise to the customer. We have sent a new package to the customer on October 26. The tracking number is UJ749852113YP. You can enter the tracking number on "17 track" to check the logistics track of this package. We have notified the customer and the customer is waiting patiently. The customer's reply is "Thank you for the update. I appreciate."

Above, we believe that the claim for this order should not be included in the order defect rate, and the payment should be returned to our seller account. Please ask Amazon staff to help us. Thank you.@Julia_Amzn

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25 views
11 replies
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Seller_9nl1ehE9JplYl
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Send dangerous goods to FBA
by Seller_9nl1ehE9JplYl

Could you please advice any delivery company to deliver dangerous goods to FBA? Amazon partner (UPS) don't do.

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2 replies
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Seller_eXHgDTr6P3c82
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Need HELP reactivating my account
by Seller_eXHgDTr6P3c82

My U.S and Canada markets have been de-activated because of my Spanish market being de-activated - even though i don't sell or use ANY of the EU markets. Ive been selling in the U.S for 6 years now and all of a sudden this just happened.

Its been weeks now I'm losing sales and so scared as we are getting close to our peak selling period and my business is suffering.

I'm waiting on the SPAIN market to re-activate my account so i can then re-activate my U.S and CA accounts.

Does anyone know how to speed this up? I'm desperate.

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Seller_DhLjUEFlzJbbT
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I need some advice thank you
by Seller_DhLjUEFlzJbbT

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.

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Seller_scpL0STssyAsS
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We have opened the CSBA service, and the after-sales service is handled by Amazon customer service, but the customer service responsible for reviewing negative feedback removed our request to delete negative feedback. This is very unfair! We spent money to purchase Amazon's official service, which resulted in customers being unable to communicate with us directly and bringing negative feedback, but we were unable to remove it! ! !

Case ID: 306-7946325-4049913 302-8311855-0685910 305-3026131-9633963

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Seller_Eoybx3ThpxnWi
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CWL1 reject our shipment
by Seller_Eoybx3ThpxnWi
Amazon replied

Hi there @Seller_Udi0JNbTrsmUV

Create a shipment according to Amazon's requirements and send it to CWL1.

When delivering to the warehouse, it was discovered that CWL1 is a standard parts warehouse.

We don't understand why Amazon arranges standard parts warehouses for oversize items.

We see that you can solve this problem, please help us.

CASE ID :10487093122

Looking forward to hearing from you.

Regards,

WEN

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5 replies
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Seller_Gf9Z7x076NcXG
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Hello everyone,

I’m facing an issue with my Amazon account and would really appreciate any advice or shared experiences from the community. My Amazon account has been deactivated, and my company is now no longer operational. I don’t intend to restore the account for business purposes; I only want to retrieve the remaining balance in the account.

Amazon requires proof that the business is active, but since my company has been dissolved, I can’t meet these requirements. I’ve tried explaining this in multiple emails, stating that I only need to withdraw the balance, and have provided personal identification documents, but so far, it seems my case hasn’t been fully considered.

I’ve also requested escalation to management for further support, but I haven’t received a positive response yet. This issue has been ongoing for quite a while, and I’m really unsure of what else I can do.

So, I’d like to ask:

Has anyone here successfully retrieved funds from a deactivated account in a similar situation?

Are there other ways to reach Amazon support for cases like this?

If anyone has used legal assistance, did it help?

I’d really appreciate any insights from the community to help me find a new direction.

Thank you all so much!

Best regards,

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Seller_ZxgiJzmCe4Iz2
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brand Registry
by Seller_ZxgiJzmCe4Iz2
Amazon replied

Hi All, I have my brand registered on Amazon and have done so for over 1 year. II have noticed however that when I click on registered brand - it states NEOFLEUR in capitals and yet most of my listings I have created are spelled Neofleur (cap N and lower case ) When I sign into my account it is also stated as Neofleur and also on brand registry. How therefore are other people allowed to list items on my listings I have created without gaining approval?

I used to seel some christmas pot pourri and artificial poinsettias on a listing for years - it was incorrectly branded as another sellers name but that didnt matter back in the day but the bar code of item was correct. Since last year I have no-longer been able to sell on this listing as have to gain approval from the brand owner which was UKgardens when in actual fact the product is from FSUK ( uk wholesaler)

Any insight or help would be appreciated. Regards. Wendy

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